Community Hub privacy notice

Privacy notice specifically for the Community Hub.

The Community Hub, which was launched in March 2020, is available for residents 365 days a year. It provides support to people and families where most needed, delivering on Government commitments, including:

The Community Hub deals with a range of enquiries from residents, providing information, advice and guidance, and signposting to sources of support.

This privacy notice explains:

  • how personal information is going to be used
  • what it is used for
  • who it might be shared with and why
  • how long it is kept.

The information you provide helps us deliver our services effectively.

Personal and special category data

The categories of personal data we are processing are:

  • name
  • date of birth
  • contact details (address, email, phone number)
  • gender
  • information about the household
  • proof of ID/proof of address.

Additional personal data - Homes for Ukraine

  • Criminal offence data/DBS checks

Additional personal data - Household Energy Fund

  • Copy of utility bills
  • How many children live in your household and their ages
  • Whether any adults of pensionable age live in your household
  • Whether anyone in your household is registered as disabled
  • Proof of benefit entitlements or reductions/discounts
  • Proof of your financial situation, for example, bank statement, savings account.

The special category personal data we are processing are:

  • health/medical information, including disabilities may be provided by you in support of an application.

Data Controller

West Sussex County Council (WSCC) complies with the Data Protection Act and the UK General Data Protection Regulation (GDPR). It is registered as a ‘Data Controller’ with the Information Commissioner’s Office (Reg. No. Z6413427). 

You can find details for the WSCC Data Protection Officer (DPO) on our Privacy Policy.

We ensure that your personal data is accurate, processed fairly and lawfully, kept secure and retained for no longer than is necessary.

The legal basis for processing personal data

Our lawful basis for processing your personal data is UK GPDR:

  • Article 6(1)(a) - Consent of the data subject.
  • Article 6(1)(e) - Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Our lawful basis to process your special category data is UK GDPR:

  • Article 6(1)(a) - Consent of the data subject.
  • Article 9(2)(g) - Processing is necessary for reasons of substantial public interest on the basis of law which is proportionate to the aim pursued and which contains appropriate safeguards.

Data Protection Act 2018

We rely on the Statutory etc and government purposes from Schedule 1 Part 2 of the Data Protection Act 2018 when relying on Article(9)(2)(g) to process your special category data.

Criminal data

Criminal offence data will be processed under the 28 conditions of Schedule 1 of the Data Protection Act 2018 which are available for the processing of criminal offence data and set out in paragraphs 1 to 37.

This information is processed as part of suitability checks.

How we use your personal information

Our Privacy Policy determines how we use personal data. We use it specifically to:

  • progress applications
  • decision making
  • administer funds
  • undertake necessary checks on properties and applicants.

This list may change depending on the needs of the response efforts. However, any use of data will be proportionate and necessary for the delivery of those efforts.

See our Privacy Policy if you require more information about how we use this data.

Who we share your information with

We may pass data to:

  • internal departments
  • suppliers
  • DBS
  • external partners who may be able to help you, such as Citizens Advice. You will have given your consent for us to do this.

See our Privacy Policy if you require more information about who we share your information with.

How long we keep your personal data

Personal data will not be retained for longer than is necessary in relation to the purposes for which they are collected.

The council is currently reviewing and updating its retention policies. See our records management page for published retention schedules.

Your rights

See our Privacy Policy for more information on your rights.


See our Privacy Policy for information about making a complaint.

Last updated:
15 May 2024
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  • West Sussex County Council will only use this email address to respond to any issues raised.