This privacy notice covers payments made:
- over the phone
- in person using Chip and PIN
- online payments.
We take your payment information to provide council services to you and for collection of lawful charges.
Your information will be held on our payment system. Only staff and third parties who are entitled to see the information, including our payment provider Capita Business Services, have access to it and they may only use it for the purposes stated.
We have strict security measures in place to prevent the alteration, loss or misuse of your payment information on our systems and operate to the Payment Card Industry Data Security Standard (PCI-DSS).
What information we collect
You may be asked to provide the following:
- account or reference number
- credit or debit card details
- email address
How we use your personal information
We will share payment information within council departments and third parties to recover debt, allocate payments to accounts or for provision of a service.
The information you give us may be used to maintain and improve the services which we deliver. This includes developing and upgrading the systems we use to process your information.
We may also share information with our auditors, central government departments or the police to protect public funds and detect and protect against fraud.
How long we will keep your personal data
We will hold your personal information for 18 months, in line with WSCC retention record keeping guidelines, after which time it will be securely destroyed.