This statement applies to www.westsussex.gov.uk.
This website is run by West Sussex County Council (WSCC). We want as many people as possible to be able to use it. For example, this means you should be able to:
- change colours, contrast levels and fonts
- modify the line height or spacing of text
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making devices easier for people with a disability to use so that you can:
- make your mouse easier to use
- use your keyboard instead of a mouse
- talk to your device
- make your device talk to you
- make text larger
- change your colours
- magnify the screen.
How accessible this website is
We know some parts of this website aren’t fully accessible as:
- some of our online forms are difficult to navigate using just a keyboard
- many of our documents aren’t fully accessible to screen readers
- we still need to replace the captions on most of our YouTube videos
- our mapping system does not work well on mobile devices
- the bottom of some images may be obscured by the title caption field.
What to do if you can’t access parts of this website
If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, please contact us.
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact us.
If you wish to make a formal complaint, please complete our complaints form.
Technical information about this website’s accessibility
WSCC is committed to making its website accessible, in accordance with the accessibility regulations.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.
Non-compliance with the accessibility regulations includes the following:
1. Issues with images
Some images don’t yet have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content). We plan to add alt text to all images by September 2020. When we publish new content we’ll make sure any images we use meet accessibility standards.
Some images contain text, so people with dyslexia or those using a screen reader will not be able to read the information. This fails WCAG success criterion 1.4.5 (Images of Text). We plan to review where these images are used and reduce their use as much as possible. Where they remain we will ensure any text in the image is given in the alt text.
The bottom of a few of our larger images may be obscured by the title caption when viewed on a larger screen. This fails WCAG success criterion 1.4.4 (Resize Text). This is an issue we aim to fix by September 2020.
2. Issues with PDFs and other documents
Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).
Some of our documents are essential to providing our services. For example, we have PDFs with information on how people can access our services and forms published as Word documents.
We have created a register of files which are essential for service delivery and are working through these to create HTML pages and accessible documents.
We understand that the accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, if you need information in an alternative format, please contact us.
3. Issues with video files
Videos we have created and sited on YouTube since 23 September 2018 may not have adequate captions. We are currently focusing our efforts on fixing the most widely used first and will fix the remaining ones by September 2020.
4. Issues with contrast
We are aware that some of the text on the site needs more colour contrast. Contrast issues with text, links, buttons and form elements – This fails WCAG 2.1 success criterion 1.4.3 (Contrast - Minimum). We are working to improve this.
5. Issues with forms
If an error shows where a mandatory field has not been completed correctly after a form is submitted, the ARIA reference for this error is not correct.
6. Issues with tables
Tables displaying on mobile devices (or small screens) display with the <b> (Bold) tag rather than <strong>. This is listed as WCAG Level A error because most screen readers will not announce words with this emphasis.
7. Issues on landing pages with images
The heading hierarchy is incorrect on landing pages containing images (skipping from <H1> to <H3>). This fails WCAG 2.1 success criterion 1.3.1: Info and Relationships. We are trying to fix this issue without affecting other templates adversely.
8. Issues with older embedded applications
We have a number of older applications embedded on our website including:
Due to the age of these applications they have not been created using the latest technologies that assist accessibility, such as HTML5 and ARIA, and some users may have issues using these applications.
We are aware of the following specific issues with these applications and the WCAG success criterion each fails:
- Alt text missing – 1.1.1 (Non-text Content)
- Bold tag used to highlight text - 1.3.1 (Info and Relationships)
- Content not accessible with keyboard – 2.1.1 (Keyboard)
- Contrast issues with text, links, buttons and form elements – 1.4.3 (Contrast - Minimum)
- Document language missing – 3.1.1 (Language of Page)
- Form elements not grouped – 1.3.1 (Info and Relationships)
- Missing first level heading – 1.3.1 (Info and Relationships)
- Missing form labels - 1.3.1 (Info and Relationships)
- Missing skip to content option – 2.4.1 (Bypass Blocks)
- Missing page title – 2.4.2 (Page Titled)
- Missing table headings and summaries - 1.3.1 (Info and Relationships)
- Orphaned form labels – 1.3.1 (Info and Relationships)
We are currently reviewing whether to replace or decommission these applications before September 2020.
Content that’s not within the scope of the regulations
The content listed below is non-accessible as we are not required to:
- fix documents published before 23 September 2018, unless they are essential to access a service
- make reproductions of heritage documents accessible
- make online maps accessible
- add transcripts to audio files at Level A/AA.
How we tested this website
This website, and a broad selection of its files, was tested by Shaw Trust Accessibility Services. Shaw Trust also tested seven WSCC sites, two of which are on a different technical platform but ‘skinned’ to look like our website and embedded in this site.
They reported their findings to us on 11 April 2019 and will be rechecking the site for improvements at the end of January 2020.
We also used automated software (Siteimprove) ourselves to test the accessibility of www.westsussex.gov.uk.
What we’re doing to improve accessibility
We are working to resolve all identified accessibility issues which are within our control by 23 September 2020.
Our services are also working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.
When this statement was prepared
This statement was prepared on 22 January 2020 following technical and editorial improvements based on Shaw Trust’s observations. It was last updated on 28 January 2020.