We will use your personal information to investigate a complaint and check on our level of service. We compile and publish statistics showing information, such as the number of complaints we receive, but not in a form that identifies anyone.
No third parties have access to your personal information unless the law allows them to do so. However, if you have made a complaint to us about someone else or another organisation, we usually have to disclose your identity to them to enable the complaint to be dealt with appropriately and in context. This also means we may receive information about you from them.
If you don’t want information that identifies you to be shared with the organisation you want to complain about, we’ll try to respect that. However, it is not always possible to handle a complaint on an anonymous basis, so we’ll contact you to discuss this.
If you are acting on behalf of someone making a complaint, we’ll ask for information to satisfy us of your identity. If relevant, we may also ask for information to show you have authority to act on someone else’s behalf.