Adults' Services privacy notice

Privacy notice specifically for adult social care.

This privacy notice explains:

  • how personal information is going to be used
  • what it is used for
  • who it might be shared with and why
  • how long it is kept.

The information you provide helps us to provide community-based social work, care management services and occupational therapy support to adult residents of West Sussex.

Personal and special category data

The categories of personal data we are processing are:

  • name, gender and date of birth
  • marital status
  • occupation
  • address and telephone number
  • ethnicity and language spoken
  • religion
  • physical or mental health condition
  • support provided by any carers or others
  • communication needs (if interpreter is required)
  • GP details
  • sexual orientation
  • involvement with other services
  • criminal/police involvement
  • National Insurance details
  • accommodation status.

Data Controller

West Sussex County Council (WSCC) complies with the Data Protection Act and the General Data Protection Regulation (GDPR). It is registered as a ‘Data Controller’ with the Information Commissioner’s Office (Reg. No. Z6413427). 

You can find details for the WSCC Data Protection Officer (DPO) on our Privacy Policy.

We ensure that your personal data is accurate, processed fairly and lawfully, kept secure and retained for no longer than is necessary.

The legal basis for processing personal data

Processing is necessary:

  • for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • for compliance with a legal obligation
  • to protect someone’s life.

If you or any other person is considered to be at risk of significant harm, people working with you will have a duty of care to share the information with the relevant services without consent.

This information is needed to comply with:

  • Care Act 2014
  • Health and Social Care Act 2008
  • Care Quality Registration Regulations 2009
  • Children's Act 2004
  • Children and Families Act 2014
  • Mental Capacity Act 2005
  • Mental Health Act 1983
  • Deprivation of Liberty Safeguards 2007
  • Housing Act 2004
  • Housing Grants, Construction and Regeneration Act 1997
  • Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
  • the support plan
  • other contracts and agreements setting out the terms and conditions of services provided to you by the adult social care department.

The legal basis for processing special category data

Processing is necessary:

  • for the purposes of preventative or occupational medicine
  • for assessing the working capacity of the employee
  • for medical diagnosis
  • for the provision of health or social care
  • for treatment or management of health or social care systems and services on the basis of law or a contract with a health professional
  • for the establishment, exercise or defence of legal claims
  • for the reasons of substantial public interest.

How we use your personal information

Our Privacy Policy determines how we use personal data. We use it specifically to:

  • ensure that we meet all of statutory duties including:
    • assessment of need (evaluating your health and care needs)
    • provision of services
    • making sure your support is safe and effective
    • working with others who provide you with support to ensure you get the best possible service
    • assessing financial eligibility for services.
  • deliver a range of preventative services, information and signposting
  • inform you about alternative community support
  • account for our decisions and investigate complaints
  • promote independence and wellbeing
  • protect vulnerable adults from harm/identify and protect those at risk of harm or abuse and ensure compliance with safeguarding adult policies and procedures
  • plan the best onward care to meet your present needs
  • check and, if needed, update your customer record details
  • provide administrative purposes and customer service
  • calculate personal contribution (if any) to the cost of care services
  • contact you to take part in independent research or surveys and ask your opinion about our services to ensure we understand how we can improve our service to you
  • anonymise statistics to plan our services and informing market development
  • anonymise statutory returns to central government.

Who we share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HM Revenue and Customs (HMRC).

We may also share your personal information with other organisations that enable us to meet our reasons for lawful processing.

We may pass data to:

  • other council departments including:
    • Housing
    • Environmental Health
    • Older People's Service Team
    • Disability Service teams
    • Adult Safeguarding teams
    • Deprivation of Liberty Safeguards service
    • Hospital Discharge team
    • Occupational Therapy teams
    • Day Services teams
    • Adult Mental Health Service teams
    • Carer’s Support services
    • Finance teams
    • Complaints team
    • Legal Services
  • safeguarding boards
  • NHS Digital
  • private and public healthcare agencies
  • commissioned partners/contractors who undertake our work
  • authorised partner organisations that we commission to provide care and support
  • district and borough councils
  • third party organisations we have a legal duty to pass information to, such as the police and/or Department for Work and Pensions and anti-fraud agencies
  • the courts (Court of Protection, Office of Public Guardian and Magistrates)
  • government departments who administer welfare benefits and council support benefits
  • statutory agencies, such as the Care Quality Commission (CQC) and emergency services
  • Department for Transport, for the statistical monitoring of Blue Badges
  • voluntary and community organisations
  • support and advice services
  • advocacy services
  • other local authorities
  • the prepaid card provider.

We share information to provide health and social care professionals directly involved in your care access to the most up-to-date information about you. We will do this by sharing appropriate information between health and social care services at the time of patient contact. This provides for earlier intervention, coordinated and safer care.

We may seek consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent. We will not share your information otherwise.

We will not share data with third parties for marketing purposes.

See our Privacy Policy if you require more information about how we use this data.

How long we keep your personal data

Personal data will not be retained for longer than necessary in relation to the purposes for which they were collected.

Your rights

See our Privacy Policy for more information on your rights.


See our Privacy Policy for information about making a complaint.

Last updated:
4 February 2022
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  • West Sussex County Council will only use this email address to respond to any issues raised.