Terms and disclaimer

The County Council's terms and conditions for using this site.

1 Disclaimer statement

The aims of this website are to:

  • provide information to residents, users of County Council services, businesses and the general public
  • enable access to County Council services
  • promote the county of West Sussex, the County Council and its services.

While every care has been taken in the compilation of this information, West Sussex County Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these web pages. The County Council does not endorse any externally linked sites and is not responsible for their content. Customers should note that some external providers may use premium rate telephone numbers. See our Help page for further information.

West Sussex County Council uses reasonable efforts to include and update information on this website, but it is unable to confirm its accuracy or completeness. You should not assume that this website is error-free. There may be occasions where information is inaccurate or incomplete. You can help us to correct this by reporting it to osd.office@westsussex.gov.uk.

West Sussex County Council will not be responsible for errors or omissions in this website or other documents which are referenced by, or linked to, this website.

This information should not be relied upon as sole substitute for formal advice from the originating bodies or departments of West Sussex County Council and its partners.

We will try to resolve any issues which lead to our website not working properly or being unavailable as quickly as we can. However, West Sussex County Council will not be held liable for any loses arising in connection with the use of, or performance of, our website. We will not be held liable for any loss of data.

West Sussex County Council attempts to ensure the accuracy of material and to test it on various platforms, but does not guarantee that any of its contents is virus-free. You must take your own precautions, as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties. Please visit the Get Safe Online website for advice.

3 Cookies and browsers

Information on how we use cookies is available on our Cookie policy page.

You can find out which internet browsers we support on our Browser compatibility page.

4 Logos and artwork

The logos and artwork on the West Sussex County Council website are the copyright of its information providers and use of them is strictly prohibited without prior authorisation.

5 Text

Any use of text provided by West Sussex County Council is allowed within the Fair Dealing terms of the Copyright, Designs and Patents Act 1988, such as for research and private purposes. If the text is changed in any way, resulting documents cannot be credited to West Sussex County Council.

Information produced and/or disseminated by West Sussex County Council may be subject to copyright and other intellectual property rights. All rights are reserved. Information should not be reproduced, modified, or distributed in any form, or used in any way for commercial purposes, without first obtaining the written permission of the County Council.

Census data used throughout the site has been obtained from the Office for National Statistics and is © Crown Copyright reproduced with the permission of the Controller of Her Majesty's Stationery Office and the Queen's Printer for Scotland, (C02W0002227). The source of all Census data is the Office for National Statistics.

Users are granted permission to reproduce Crown Copyright material for their personal use provided that a Click-Use Licence has been obtained. A Click-Use licence can be obtained from OPSI, where you can also check if your organisation already has a licence. When reproducing Census material, the source must be acknowledged.

All maps are produced from Ordnance Survey material with permission of Ordnance Survey on behalf of the Controller of Her Majesty's Stationary Office © Crown Copyright (C02W0002227).

Unauthorised reproduction infringes Crown Copyright and may lead to prosecution or civil proceedings.

7 Events

All events are listed at the sole discretion of West Sussex County Council. We reserve the right to reject or withdraw the listing of any event without explanation.

West Sussex County Council endeavours to provide up-to-date and accurate information, but we will not accept liability for the accuracy or currency of the information provided by third parties or for the content on any linked or related web sites.

Listings of promotional events on our website should not be taken as an endorsement of that event of any kind by West Sussex County Council.

We will not accept liability for any consequences arising from your attendance at the events described. Before attending any event, we recommend you contact the event organiser, at the phone number provided, to confirm dates, locations, and other important information relating to the event.

8 Communications

The County Council does not accept liability for the failure of any communications resulting from access to the site or linked sites. The County Council does not guarantee communications will be secure or error free, as information may be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. The County Council does not accept liability for any such matters or their consequences.

9 Social media

West Sussex County Council maintains a number of social media sites. These sites are managed by our Services in order to provide a regular stream of information, news and service updates. We may also use these channels to engage and consult with residents. Unless otherwise stated, our social media sites are managed Monday to Friday during office hours.

We welcome your comments, suggestions and questions raised through our social media sites. However, we do request that you do not use these channels to post abusive, offensive or inappropriate comments. We reserve the right to remove any comment without prior notification.

As the content of posts should be accessible to as a many people as possible, and because the council is unable to effectively moderate content in language other than English, posts in other languages should be avoided. The County Council reserves the right to remove posts that contain content in languages other than English if, in its view, the content could be considered abusive, offensive or inappropriate.

We encourage anyone coming across offensive comments to report them to us. An email address is made available on each social media site so that you can contact the administrator direct with any questions or concerns you may have. You may also email osd.office@westsussex.gov.uk.

West Sussex County Council cannot be held responsible for any content which has been posted by a member of the public and we do not endorse these comments or the authors who create them.

We also reserve the right to remove overtly political material, particularly in the run up to an election, in order to fulfil our responsibility to comply with the code of recommended practice on local authority publicity.

10 Online payments

Payments made on our website are through third party. It is safe to make payments to West Sussex County Council. It is our policy to protect your privacy by making your online transactions with the council secure. We have strict security measures in place to prevent the alteration, loss or misuse of information on our computers.

When you send us your payment details, they are encrypted, or changed to unreadable code, on their journey between your computer and ours. So any information you send us cannot be read between these two points.

When your payment details arrive they are held securely at our end. Access to your information is carefully restricted. We will only use your card details for the payment concerned. We will not disclose your card details to any third parties other than the bank which processes them for payment.

If you would like to check the secure status of our web server, where your details are held, please click on the VeriSign secure symbol, which is displayed on all payment pages.

Once your credit card company or bank has approved the payment, they will process it within two working days. Once your payment has been authorised, it will appear on a confirmation screen, which you may like to print out or save for future reference.

To make using the online payments service even more secure we automatically instruct most browsers to no longer cache personal information (store information in their memory). We are able to do this in the majority of instances but strongly advise that after you have completed making your payment that you return to the homepage using the link on the final page.

Where the browser does not cache information, you may not be able to retrieve the last page you have visited by using the browser's back button. In some cases you may have to follow additional steps to refresh the page you have seen. Using the navigation buttons on the online payments service pages avoids any navigation problems.

The council complies with the provisions of the Data Protection Act and the General Data Protection Regulation and our online payments are subject to the tightest security under our control.

Last updated:
5 February 2020
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  • West Sussex County Council will only use this email address to respond to any issues raised.