Terms and disclaimer

The County Council's terms and conditions for using this site.

1 Disclaimer statement

The aims of this website are to:

  • provide information to residents, users of County Council services, businesses and the general public
  • enable access to County Council services
  • promote the county of West Sussex, the County Council and its services.

While every care has been taken in the compilation of this information, West Sussex County Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these web pages. The County Council does not endorse any externally linked sites and is not responsible for their content. Customers should note that some external providers may use premium rate telephone numbers. See our Help page for further information.

West Sussex County Council uses reasonable efforts to include and update information on this website, but it is unable to confirm its accuracy or completeness. You should not assume that this website is error-free. There may be occasions where information is inaccurate or incomplete. You can help us to correct this by reporting it to osd.office@westsussex.gov.uk.

West Sussex County Council will not be responsible for errors or omissions in this website or other documents which are referenced by, or linked to, this website.

This information should not be relied upon as sole substitute for formal advice from the originating bodies or departments of West Sussex County Council and its partners.

We will try to resolve any issues which lead to our website not working properly or being unavailable as quickly as we can. However, West Sussex County Council will not be held liable for any loses arising in connection with the use of, or performance of, our website. We will not be held liable for any loss of data.

West Sussex County Council attempts to ensure the accuracy of material and to test it on various platforms, but does not guarantee that any of its contents is virus-free. You must take your own precautions, as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties. Please visit the Get Safe Online website for advice.

3 Cookies and browsers

Information on how we use cookies is available on our Cookie policy page.

You can find out which internet browsers we support on our Browser compatibility page.

4 Logos and artwork

The logos and artwork on the West Sussex County Council website are the copyright of its information providers and use of them is strictly prohibited without prior authorisation.

5 Use of text

Any use of text provided by West Sussex County Council is allowed within the Fair Dealing terms of the Copyright, Designs and Patents Act 1988, such as for research and private purposes. If the text is changed in any way, resulting documents cannot be credited to West Sussex County Council.

Information produced and/or disseminated by West Sussex County Council may be subject to copyright and other intellectual property rights. All rights are reserved. Information should not be reproduced, modified, or distributed in any form, or used in any way for commercial purposes, without first obtaining the written permission of the County Council.

Census data used throughout the site has been obtained from the Office for National Statistics and is © Crown Copyright reproduced with the permission of the Controller of Her Majesty's Stationery Office and the Queen's Printer for Scotland, (C02W0002227). The source of all Census data is the Office for National Statistics.

Users are granted permission to reproduce Crown Copyright material for their personal use provided that a Click-Use Licence has been obtained. A Click-Use licence can be obtained from OPSI, where you can also check if your organisation already has a licence. When reproducing Census material, the source must be acknowledged.

All maps are produced from Ordnance Survey material with permission of Ordnance Survey on behalf of the Controller of Her Majesty's Stationary Office © Crown Copyright (C02W0002227).

Unauthorised reproduction infringes Crown Copyright and may lead to prosecution or civil proceedings.

7 Events

All events are listed at the sole discretion of West Sussex County Council. We reserve the right to reject or withdraw the listing of any event without explanation.

West Sussex County Council endeavours to provide up-to-date and accurate information, but we will not accept liability for the accuracy or currency of the information provided by third parties or for the content on any linked or related web sites.

Listings of promotional events on our website should not be taken as an endorsement of that event of any kind by West Sussex County Council.

We will not accept liability for any consequences arising from your attendance at the events described. Before attending any event, we recommend you contact the event organiser, at the phone number provided, to confirm dates, locations, and other important information relating to the event.

8 Communications

The County Council does not accept liability for the failure of any communications resulting from access to the site or linked sites. The County Council does not guarantee communications will be secure or error free, as information may be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. The County Council does not accept liability for any such matters or their consequences.

9 Social media

Acceptable use policy

We use social media to help share information and respond to residents. Our main channels are Facebook and Twitter.  

  • We welcome comment and suggestions from social media users.
  • We will not tolerate abusive posts on our social media channels.
  • We will block or mute accounts which interact with the council in an unreasonable way.

The following behaviours will be treated as unacceptable:

  • Swearing and offensive language
  • Sexism
  • Misogyny
  • Racism
  • Homophobia
  • Transphobia
  • Ageism
  • Ableism (especially prejudice against people with disabilities)
  • Intolerance of religion or religious belief
  • Inciting hate or harm (for example, discrimination based on protected characteristics)
  • False information
  • Harassment
  • Threats
  • Personal or defamatory comment about individuals, including council staff and councillors
  • Spamming with content unrelated to council business.

We will report threats, harassment and abuse to the police.

Sharing malicious or offensive posts on social media may also be found to be an offence under the Malicious Communications Act 1988.

We will not notify people directly when they are blocked and we will not discuss on social media the reasons for a block being put in place.

If you are blocked from interacting with the council online and believe the action taken to be in error please let us know the details and we will look into what has happened:

Please note: Accounts that have been blocked for the above behaviours will not be interacted with by email. This does not affect your right to make a complaint. If you are blocked from interacting with the council online and believe the action taken to be unfair you can make a complaint.

We review this policy annually.

10 Online payments

Payments made on our website are through third party. It is safe to make payments to West Sussex County Council. It is our policy to protect your privacy by making your online transactions with the council secure. We have strict security measures in place to prevent the alteration, loss or misuse of information on our computers.

When you send us your payment details, they are encrypted, or changed to unreadable code, on their journey between your computer and ours. So any information you send us cannot be read between these two points.

When your payment details arrive they are held securely at our end. Access to your information is carefully restricted. We will only use your card details for the payment concerned. We will not disclose your card details to any third parties other than the bank which processes them for payment.

If you would like to check the secure status of our web server, where your details are held, please click on the VeriSign secure symbol, which is displayed on all payment pages.

Once your credit card company or bank has approved the payment, they will process it within two working days. Once your payment has been authorised, it will appear on a confirmation screen, which you may like to print out or save for future reference.

To make using the online payments service even more secure we automatically instruct most browsers to no longer cache personal information (store information in their memory). We are able to do this in the majority of instances but strongly advise that after you have completed making your payment that you return to the homepage using the link on the final page.

Where the browser does not cache information, you may not be able to retrieve the last page you have visited by using the browser's back button. In some cases you may have to follow additional steps to refresh the page you have seen. Using the navigation buttons on the online payments service pages avoids any navigation problems.

The council complies with the provisions of the Data Protection Act and the General Data Protection Regulation and our online payments are subject to the tightest security under our control.

Last updated:
13 June 2024
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  • West Sussex County Council will only use this email address to respond to any issues raised.