Types of information we collect and how we use it

The kind of information we gather and what we use it for.

In order to register and receive or use many of the services, including those on our website, you need to give us some personal information. We will hold this information for as long as it is needed for the service you have requested and remove it when that purpose has been met.

We may also receive your personal data from outside agencies or third parties where there is a sound legal basis and purpose for us to receive it.

In the case of an online information service, such as email alerts, we will remove your details if you inform us that you no longer wish to continue to receive the service.

The type of information we collect

The information we gather depends on the service involved, but may include:

  • identity - name, date of birth, gender, passport, national insurance number, family details
  • contact - address, email address, phone numbers
  • technical - IP address
  • social data - lifestyle, housing needs
  • education - student and pupil records
  • commercial services data - services used
  • financial - bank account, payment card, transaction data, salary, benefits
  • staff records - pensions, appraisals, nationality
  • visual images, personal appearance and behaviour
  • business activities - employment, licences and permits held
  • case file information.

Under certain circumstances we may need to collect and process special categories of personal data including:

  • medical - physical or mental health details
  • racial or ethnic origin
  • trade union membership
  • political affiliation
  • political opinions
  • offences - including alleged offences
  • religious or other beliefs of a similar nature
  • genetic data or bio-metric data
  • sexual orientation

In certain circumstances we may need to process criminal offence data. When we do so, we make sure the relevant conditions in the Data Protection Act 2018 are met.

How we use the information you provide

We use your data to:

  • deliver and manage the services and support we provide to you
  • respond to enquiries or complaints
  • train and manage employees or volunteers who deliver those services
  • control spending on services
  • monitor the quality of our services
  • research and plan new services.

Equality data

We may use equality data, such as age, disability, gender, race, sex, religion or belief to compile statistics in order to comply with equality legislation and assist in planning services.

Such data does not identify individuals or affect anyone’s entitlement to services.

Last updated:
2 July 2020
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