We have put in place security measures to prevent your personal data from being lost, used or accessed in an unauthorised way, altered or disclosed inappropriately.
We also limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know in order for our service to be provided. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures to deal with any suspected breach of the rules about personal data and will notify you and the regulator of a breach where we are required to do so.
The County Council uses closed-circuit television (CCTV) to detect and prevent crime.
We reserve the right to monitor and record electronic communications (website, email and phone conversations) for the purposes of keeping records, staff training, detection, investigation and prevention of crime.
We will inform you if your call is being recorded or monitored. For more details see our Customer Service Centre page.
Emails that we send to you or you send to us may be kept as a record of contact and your email address stored for future use in accordance with our record retention policy. If we need to email sensitive or confidential information to you, we will perform checks to verify the correct email address and may take additional security measures. If sending us such information, we recommend using our secure online forms where we provide them, Windows 365 or the postal service.