All calls are recorded for training and monitoring purposes and to help us deal with customer feedback. Recordings are stored securely for up to 12 months, then permanently deleted.
The information we ask you for when you call us will depend on the reason for your call, and the range of information we may need to collect from you is set out in our personal and special category data page.
Your data is passed on to the relevant service. You should also read the privacy notice relating to the service that you are calling us about.
Many of our Customer Service Centre advisors are employees of our trusted partner Capita, which operates the centre on our behalf.
Only authorised members of staff have access to the call recordings. These may also be shared with a limited number of authorised members of County Council staff as part of our quality monitoring processes and complaints handling procedures.