Reviewing your care and support

How we review your support plan to make sure it still meets your needs.

A review is an opportunity for you to discuss the care and support you are receiving with us and to think about what is going well and what might need to change.

How we carry out your reviews

Your first review will take place within three months of receiving your care. After this, you will have a review at least once a year, or more often if necessary. You can also ask for a review at any time.

If you would find it helpful, as well as you and a member of our staff, your review could also involve:

  • any relatives or friends who are helping to care for you
  • someone you would like to represent your views
  • people who provide your support.

Everyone involved in the review will have a chance to share their views.

We may not always need to meet with you to discuss how things are going. For example, if your needs have not changed and you are happy that your support is working well you may tell us about your situation by writing, emailing or phoning us.

We will check back with you to make sure that we have clearly understood what you have told us. We will also keep a written record of your review that will show what we have agreed.

If you have a support plan, but are not receiving long-term services or funded care and support from us, we will review your plan with you within the first three months. If everything is working well for you we will give you details of how to contact us if anything changes.

For more information about the review process, visit our support review page.

If you don't agree with the outcome of your review

If you are not happy about any part of your review, we can usually deal with it during your review meeting, or your local office will look into it.

If you are still not satisfied you can ask us to review a decision or make a complaint. A member of staff working with you can explain these options and give you the leaflets about these processes.

Last updated:
3 February 2022
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