We have to make sure that those most in need receive the highest level of support, and that everyone is treated fairly. We use national guidelines called 'eligibility criteria' to help us understand whether people have eligible social care needs. This applies to people needing social care support and to carers.
Find out more about the national eligibility criteria and how to get social care support in West Sussex in the document below.
2 If you are not eligible to receive funded support
We will provide you with information and advice to help you find the support you need.
If you have been assessed as having eligible social care needs but you have savings or investments over the national threshold of £23,250, we can help you arrange and buy services in the community. We call this a brokerage service which only covers services within the community - it does not include residential care.
There is an initial charge of £160.50 for this service. If you want us to change your support later on, we charge another £160.50.
If you want us to buy services for you and reclaim the cost from you, there is an ongoing administrative fee of £5.15 per week.
3 If you are not able to make decisions
If you are not able to make decisions for yourself about your social care needs we will discuss these with your relatives and/or someone who holds a power of attorney on your behalf.
Alternatively, the Court of Protection may have appointed someone to act on your behalf. If there is no one to act on your behalf, we will always act in your best interests.
4 Appealing against our decisions
You can make an appeal if you are not happy with a decision we have made about your:
- eligibility for funded social care support
- financial assessment - the amount of disability-related expenditure we take into account when assessing a contribution for providing your care
- support planning
- personal budget.
Our appeals process provides a simple way for you to request a review of the decision/s and to receive a quick response.
Contact the Adults' CarePoint or see the document below for further information.