GovService forms accessibility statement

Accessibility statement for West Sussex County Council's GovService Forms.

The GovService forms website is run by Granicus-Firmstep Ltd. We want as many people as possible to be able to use the website.

How accessible the website is

We know some parts of the website are not fully accessible:

  • The website contains some unlabelled form fields.
  • There are incorrect heading structures.
  • Some lists are malformed.

What to do if you cannot access parts of the website

If you need information on the website in a different format, like accessible PDF, large print, easy read, audio recording or Braille, please contact us.

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with the website

We’re always looking to improve the accessibility of the website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the website’s accessibility

West Sussex Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Due to the non-compliance issues listed below, the website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Non-accessible content

The content listed is non-accessible for the following reasons:

  • Incorrect heading structure - this fails WCAG 1.3.1: Info and Relationships.
  • Malformed lists - this fails WCAG 1.3.1: Info and Relationships.
  • Elements not visible in focus - this fails WCAG 2.4.7: Focus Visible.

Granicus-Firmstep is currently working to update the accessibility issues listed above. These have been grouped according to priority and added to upcoming product and development work.

Content that’s not within the scope of the accessibility regulations

We are not required to make documents published before 23 September 2018 accessible, unless they are essential to access a service.

How we tested the website

The website was last tested on 9 September 2020 by Shaw Trust.

This statement was prepared on 26 November 2020 and updated on 24 January 2022.

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  • West Sussex County Council will only use this email address to respond to any issues raised.