Report a pothole online

How we identify and repair potholes and how to report a pothole in West Sussex.

If the pothole you are reporting is an emergency and presents an immediate risk to public safety, phone 01243 642105. Your call will be answered by our Highways Customer Service Centre team between 8.00am and 6.00pm, Monday to Friday (excluding bank holidays).

Outside of these hours, your call will be transferred to our out-of-hours service.

Report potholes on the A23, A27, M23 to National Highways.

Private roads are the responsibility of the residents of that road.

Prioritising pothole repairs

West Sussex Highways conduct regular road inspections and prioritise the repair of reported potholes based on risk assessments.

Response times for fixing potholes vary, and:

  • we usually repair potholes greater than 100mm deep and 150mm wide on all roads within 5 working days
  • we usually repair potholes between 40mm and 100mm deep and 150mm wide on all roads within 28 days
  • we usually do not repair potholes less than 40mm deep on any road, but we will review them at our next programmed inspection

More information on our routine inspection and programme and risk assessment can be found in our Highways Inspection Manual.

Report a pothole in West Sussex.

Additional information

Other maintenance

Last updated:
12 July 2024
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  • West Sussex County Council will only use this email address to respond to any issues raised.