Our streetlights, illuminated signs and bollards are maintained by Enerveo, so you should report any faults to them.
Phone Enerveo direct on: 0800 048 2435 for emergencies or dangerous defects.
When you report a fault, it helps if you can:
- provide the identification number on the post if one is available
- say whether it is a street light, sign or bollard you are reporting
- provide the number of the nearest house or another form of landmark
Lighting on the major trunk roads in West Sussex (A27, M23 and A23) is the responsibility of National Highways and any faults on these roads should be reported directly to them.
Standards of service
Enerveo aim to attend to faulty lights, signs and bollards within 3 working days. Repairs are made during this time, unless the problem rests with a utility company's cable or spare parts are needed. During the service:
- all lights are checked at least once a month
- there is a regular programme of inspection and cleaning
- each fault is given a unique reference number for monitoring purposes
WSCC part night lighting policy
The majority of street lighting in the residential areas of West Sussex is controlled by part night photocells. These photocells switch the lights on at dusk and they remain on until the middle of the night. The lights then switch off for five and a half hours before switching back on.
The photocells are controlled by daylight hours, rather than a timeclock, which means that when we refer to the middle of the night, we mean the midpoint between dusk and dawn, which is not necessarily 12 midnight GMT. When the clocks are put forward by one hour in March the streetlights are not adjusted, therefore the midpoint moves to around 1.00am (BST).
West Sussex has been at the forefront of part night street lighting and has been policy since 1974. The continued use of it has been set out by the County Councillor’s in a bid to help sustain or reduce our current energy bills and reduces carbon emissions and ultimately uses taxpayer’s money efficiently. The policy was reviewed in 2014 and the supporting documents for this decision can be found below.