Streetlights, illuminated signs and bollards

Who maintains street lighting and fixes any problems.

Our streetlights, illuminated signs and bollards are maintained by Enerveo, so you should report any faults to them.

Phone Enerveo direct on: 0800 048 2435 for emergencies or dangerous defects.

When you report a fault, it helps if you can:

  • provide the identification number on the post if one is available
  • say whether it is a street light, sign or bollard you are reporting
  • provide the number of the nearest house or another form of landmark.
Report lighting faults on Enerveo (external link)

Lighting on the major trunk roads in West Sussex (A27, M23 and A23) is the responsibility of National Highways and any faults on these roads should be reported directly to them.

Standards of service

Enerveo aim to attend to faulty lights, signs and bollards within 3 working days. Repairs are made during this time, unless the problem rests with a utility company's cable or spare parts are needed.

  • All lights are checked at least once a month.
  • There is a regular programme of inspection and cleaning.
  • Each fault is given a unique reference number for monitoring purposes.
Last updated:
20 February 2024
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  • West Sussex County Council will only use this email address to respond to any issues raised.