Last updated:
18 September 2015

Energy saving

Find out how to keep warm, reduce your energy bills and learn how Your Energy Sussex works to improve energy efficiency.

We are leading members of Your Energy Sussex, a local council partnership with Carillion that is helping residents and small and medium-sized businesses to improve energy efficiency and reduce energy costs.

The partnership is working to:

  • help residents create warmer, healthier homes and reduce carbon emissions (there are more than 680,000 homes across the county)
  • boost the local economy by creating work for local businesses
  • create opportunities for the local workforce, including work placements, apprenticeships and skills development
  • help vulnerable residents and those at risk of struggling to pay their fuel bills.

Help and advice to stay warm and cut your energy bills

  • Contact your local district or borough council in West Sussex or East Sussex.
  • Energy Saving Advice Service - independent advice on saving energy in your home from the Energy Saving Trust on 0300 123 1234.
  • Keep Warm, Keep Well - a leaflet providing comprehensive advice on staying warm and well in cold weather.
  • Citizens Advice Bureau - free, impartial and confidential advice on a range of issues in West Sussex.

The following questions and answers may help you and your family meet your energy costs and stay well and warm in your home.

Do I qualify for the Winter Fuel Payment?

£200-£300 is available for householders of pensionable age, and up to £300 if someone is over 80 years of age. Call the Winter Fuel Payment helpline on 08459 15 15 15.

Am I eligible for a Warm Home Discount?

Low income households with vulnerable residents should speak to their energy supplier to see whether they qualify for this £140 discount on their electricity bill.

Have I received my electricity bill rebate?

Everyone should receive this £12 electricity bill rebate, which is applied automatically for people who pay their bills through direct debit. If you have a pre-payment meter, you may need to speak to your energy supplier to get the rebate.

Do I qualify for cold weather payments?

This additional automatic payment, £25 for each 7-day period of very cold weather between 1 November and 31 March, is for people on certain benefits. Find out if you are eligible at GOV.UK.

Am I on the best energy tariff?

It is important that you are on the most economical tariff for you. The Citizens Advice Consumer Helpline 08454 04 05 06 provides free and confidential advice, or alternatively, you can visit the Citizens Advice website. The Ofgem website also has good advice on energy switching.

Is my boiler broken or failing to heat my home?

Money to install an energy-efficient replacement boiler may be available for households on certain benefits through the Government’s Energy Companies Obligation (ECO) scheme. Contact your energy supplier in the first instance, or call the Energy Saving Trust on 0300 123 1234.

If you live in West Sussex, call your nearest Wellbeing Hub, who may also be able to help with a temporary heater (subject to eligibility).

Can I be put on the Priority Services Register?

This is available to anyone of pensionable age, living with a disability or chronic illness, or who has a visual or hearing impairment. It can provide access to free services, such as gas safety checks. Contact your energy supplier for further information.

Where can I get help managing my bills?

Your local Wellbeing Hub can tell you where you can get confidential and impartial financial advice. The Home Heat Helpline (0800 33 66 99) can also provide free advice on grants, tariffs, benefits and winter payment schemes.

Share this

Do you have any feedback about this page?

Help us improve this website

Let us know how we're doing. We're constantly trying to improve this website. Your feedback is very important to us. You can simply add a star rating and/or if you have more specific feedback about this page, please use the form below.

Rate this page:
Clear star rating
  • West Sussex County Council will only use this email address to respond to any issues raised.