Report a pothole online

If a pothole is an immediate risk to public safety, phone 01243 642105. You can report an emergency 24 hours a day, 7 days a week. Further information on reporting an emergency can be found on Report an emergency with a road or pavement.

To help us respond quickly, please provide as much detail as you can about:

• the size of the pothole (width and depth)
• its exact location (such as road name, a nearby house number or landmark, its position in the carriageway or a nearby junction). 

Which potholes do we repair?

• We do not repair potholes less than 40mm deep on any road, but we will review them at our next inspection.
• We repair potholes between 40mm and 100mm deep and 150mm wide on all roads within 28 days.
• We repair potholes greater than 100mm deep and 150mm wide on all roads within 5 working days.

Potholes on the A23, A27, M23

You should report potholes on trunk roads A23, A27 and M23 to National Highways.

Further information

• Highway claims for injury or damage to property
• Pothole data