1 Overview
The Family Information Service (FIS) directory has two sections:
- activities or support services for parents and their families
- childcare and early years education providers
These pages are for organisations providing activities or support services.
If you are a registered childcare or early education provider, see our information for childcare providers pages.
Who can add their activity or service
You can add your service if you offer activities or support for parents, families, children, or young people in West Sussex. This includes:
- voluntary and community groups
- private or independent organisations
- council run services
It is free to list your service.
2 Before you sign up
Check if your service is already on the directory. You can do this by searching the Family Information Service directory.
If you find your service but the information need to change, see guidance about updating your service details.
Directory for special educational needs and disabilities services (SEND) services
The Local Offer for children and young people with SEND has its own directory. You can find it on the Local Offer pages. Adding your service to the Family Information Service (FIS) directory does not automatically add it to the Local Offer.
If you think your service could also help those with SEND, check their directory to make sure your service is suitable. If it is and you want a listing there too, follow the guidance on the sign up page.
3 Sign up
Complete the online request form below to add your organisation to the Family Information Service (FIS) activities and services directory.
FIS activities and services directory request form (external link)You do not need to create an account. Choose 'Continue without an account' and submit your service details.
Once we receive your form
After we receive your form, we will check that we can include your service in the directory. We aim to process forms within 21 working days.
If we approve it, we will create your service listing in the FIS directory and send you login details for the online provider portal.
You can then update and manage your information at any time.
Request an entry on the Local Offer (SEND services) directory
If you want your service listed in the Local Offer directory for special educational needs and disabilities (SEND) services too, complete the sign up request form above, then contact us. We will tell you what to do next.
4 Updating or removing your service
We ask that providers update their information at least once a year. This makes sure that the information is up to date.
To update your service details
Log in to the provider portal using the details we sent when we approved your request.
You can get guidance on logging in, resetting your password or locked accounts on the portal help page.
If you don't know your login details or need a new account, contact us.
To remove your service details
If you no longer want your service listed in the activities and support services directory, email the Family Information Service.
Include:
- name of the service as it appears in the directory
- postcode where the service runs
We will check our records and remove your service.
Find our email address on the contact us page.
Changes to the Local Offer directory
If your service also has a listing in the Local Offer directory and you need to change or remove it, see the Local Offer service directory page.