Bus Service Improvement Plan (BSIP)

We're working with local bus operators to make getting around by bus easier, more reliable and better for the environment.

Our Bus Service Improvement Plan (BSIP) sets out how we will make bus travel better across West Sussex. With funding from the Department for Transport and in line with the government’s goal to get more people using buses, the plan focuses on making services reliable, affordable and easy to use, so taking the bus becomes the best option for everyday journeys.

Since we began BSIP in 2022, we've made big strides to improve your journeys. We have introduced or completed:

• 1.3km of new bus lanes built or underway in partnership with Crawley Business Improvement District (BID)
• 24 junctions with bus traffic light priority
• 1M journeys on the Stagecoach 500 service
• 1M+ journeys with the 16 to 20 Bus Saver discount for young people
• 421 real-time passenger information displays installed in bus stops
• 200+ bus stops upgraded for better access
• Book-a-Bus, a pilot rural bus rideshare service
• new bus shelter partnerships with parish councils
• support with bus services running post-Covid
• bus service improvements on key routes including more buses throughout the day and night

In 2025, a national survey carried out by the National Highways and Transport Network have highlighted positive satisfaction rates on public transport in the county.

West Sussex achieved the highest satisfaction score against all county councils that take part in the survey, scoring higher than the national average.

The survey showed:

• improvements to overall bus services, public transport information, timeliness of bus arrivals and the state of bus stops have increased and scored above the survey average
• reliability of electronic information available on bus stops and the amount of information available on public transport have improved from 2024

West Sussex rank 3rd against all the 111 authorities that took part in the survey on improvements made on the reliability of electronic information displays on bus stops.