Roles, pay and benefits

As a Hub Support Assistant, you’ll play a key role in ensuring our full-time family hubs are safe, welcoming and accessible for families, children and young people. You’ll work as part of a dedicated team within both our family hubs and local communities, providing information, advice and guidance around a range of issues to families, children and young people aged 0-25.

Key aspects of the role include:

• providing practical support to families experiencing crisis, including organising food parcels
• helping to provide a safe and welcoming space for young people through the Find It Out (FIO) offer
• understanding needs and signposting children, young people, and families to access appropriate support available in the local community.

As a Family Support Assistant, you will be committed to enabling families to manage their problems and access support and advice quickly, equipping parents to be the best they can be for their child, by increasing knowledge, confidence and resilience, which will include:

• undertaking direct work with parents to find out what they are worried about and what goals they want to work towards using a whole family approach
• facilitating some direct group work with families, covering a range of subjects, based on identification of need within a locality hub area
• using a strengths-based approach to support and sustain positive change that improves outcomes for children and young people
• providing a safe and welcoming space for young people through the Find It Out (FIO) offer
• understanding needs and supporting children, young people and families to access appropriate support available in the local community.

Family Support Workers assess the needs of children, young people and families to access, coordinate and deliver the support they need to improve their outcomes and lived experience and prevent their difficulties becoming irreversible.

You’ll deliver direct work and interventions around a range of issues to children, young people and their families that helps to keep children safe and supports and sustains positive change for them and their families.

As a Family Support Worker, you might find yourself supporting families:

• as the front door into services where you will work in collaboration with families and partner agencies to assess risk and needs and ensure children, young people and families can access the most appropriate service at the earliest opportunity
• by providing them with supported help, working with the whole family to assess the needs of each family member and to create a whole family plan with agreed outcomes that you will lead, and that the family and professionals will work towards
• by working in collaboration with our school communities to ensure children, young people and families receive timely support preventing difficulties escalating and requiring targeted support.

As a Family Support Keyworker, you’ll provide intensive, targeted support to families experiencing complex and multiple issues. Working with the whole family, you’ll assess the needs of each family member and create a whole family plan with agreed outcomes that you’ll lead and that the family and professionals will work towards.

Many of the families that you’ll support will have entrenched issues, are typically considered hard to reach and have often been involved with numerous agencies over a long period of time.

Key aspects of the role include:

• working with a strengths-based approach: recognising a family’s strengths, as well as needing to be honest about what needs to change
• building trusting, respectful relationships and being creative and tenacious
• working in partnerships with others, including developing and maintaining effective partnerships with parents, families and partners such as education, health, Police and Children’s Social Care, to achieve positive outcomes for children
• ensuring the experience and needs of each child are explored, understood and responded to in the family plan
• delivering direct work and interventions around a range of issues to children, young people and their families that helps keep children safe and supports and sustains positive change for them and their families.