Report an incident or issue to Trading Standards

How to report illegal or undesirable trading activity to Trading Standards.

1 Coronavirus (COVID-19) incident reporting

Excessive pricing

If your complaint concerns a business selling goods at excessive and unfair prices, please report this on the Competition and Marketing Authority (CMA) form below.

CMA online incident reporting form (GOV.UK) (external link)

Business track and trace

Some venues are legally required to record details of their customers, visitors and staff. They must share these with the NHS Test and Trace service, if requested, to enable action to limit the spread of the virus. A list of venues required to do this can be found on GOV.UK's Annex A: full list of settings.

Businesses not complying with these requirements should be reported to their local district or borough Environmental Health departments.

Restrictions

Revised national restrictions to limit the spread of infection came into force on 17 May 2021. Guidance on the Regulations (including a list of businesses that must remain closed or partially closed) can be found on GOV.UK's (COVID-19) Coronavirus restrictions.

Reporting violations of restrictions

In West Sussex, Trading Standards are working together with Environmental Health departments in the district and borough councils to enforce the business closure requirements.

Trading Standards

Please report any of the following businesses to Trading Standards if you are aware that they have remained open in contravention of the regulations:

  • Nightclubs/Discos
  • Dance halls
  • Any other venue open at night with dance floor space and which provides music for dancing
  • Sexual entertainment venues
  • Hostess bars
  • Business to consume or inhale tobacco or other substances on the premises.
Report to Trading Standards

Environmental Health

Please report to local district or borough Environmental Health departments:

  • Any other business that is open and trading in contravention of the closure requirements
  • Any business permitted to be open but where social distancing is not facilitated or not taking place.

2 Non-coronavirus (COVID-19) incident reporting

Report to Trading Standards

Information we particularly want to receive

  • Traders supplying illicit tobacco and alcohol, such as:
    • counterfeit and non-duty paid products
    • tobacco products with foreign language or missing health warnings
    • the sale of single cigarettes.
  • Traders calling on potentially vulnerable residents to offer home improvement services, such as:
    • gardening
    • roofing
    • driveway work.
  • Traders exploiting vulnerable residents by, for example, selling them overpriced or misdescribed goods or services.
  • Traders supplying age-restricted products, such as:
    • knives
    • fireworks
    • tobacco or alcohol, to young people.
  • Illegal money lending activity ('loan sharking').
  • Scam mail or phone calls targeting residents, for example, letters and phone calls claiming prize draws or lottery wins.
  • The supply of counterfeit goods.
  • Food and drink issues, including:
    • lack of or incorrect allergen information
    • fish or animal species substitution
    • false claims about place of origin.
  • The sale of illegally imported pets (popular breeds include French Bulldogs and Pugs).
  • Animal welfare complaints relating to farm animals.

Consumer advice

If you require consumer advice in connection with the matter you wish to report, you should contact the Citizens Advice Consumer Service on Freephone 0808 223 1133 or online. They will give consumer advice and also pass the details you provide to Trading Standards.

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  • West Sussex County Council will only use this email address to respond to any issues raised.