Report an incident or issue to Trading Standards

How to report illegal or undesirable trading activity to Trading Standards.

1 Coronavirus (COVID-19) incident reporting

Excessive pricing

If your complaint concerns a business selling goods at excessive and unfair prices, please report this on the Competition and Marketing Authority (CMA) form below.

CMA online incident reporting form (GOV.UK) (external link)

Business track and trace

Some venues are legally required to record details of their customers, visitors and staff. They must share these with the NHS Test and Trace service if requested to enable action to limit the spread of the virus. A list of venues required to do this can be found on the GOV.UK website.

If you have concerns regarding a business who should be fulfilling track and trace obligations you can report this in the following ways:

Concerns regarding close-contact businesses

Non-compliance of these business types should be reported to Trading Standards. Businesses classed as close-contact are:

  • barbers and hairdressers
  • beauticians (including cosmetic, aesthetic and wellness treatments)
  • nail bars and salons
  • skin and body piercing services
  • tattooists
  • dress fitters, tailors and fashion designers
  • sports and massage therapists
Report to Trading Standards

Concerns regarding leisure and tourism businesses, local authority run services and some hospitality businesses

Non-compliance of the following businesses should be reported to your local Environmental Health department:

  • restaurants and dining rooms (including those in hotels or members clubs)
  • cafes
  • workplace canteens  
  • amusement arcades
  • art fairs
  • betting, bingo halls and casinos
  • clubs providing team sporting activities
  • facilities for use by elite and professional sports people (including sports stadia)
  • heritage locations and attractions open to the public, including:
    • castles
    • stately homes
    • historic houses.
  • hotels and guest accommodation provided on a commercial basis, including:
    • bed and breakfast accommodation
    • boats
    • campsites
    • caravans
    • chalets
    • guest houses
    • holiday parks
    • hostels
    • motels
    • pubs
    • sleeper trains
    • yurts.
  • indoor sport and leisure facilities
  • outdoor swimming pools and lidos
  • museums and galleries
  • music recording studios open for public hire or use
  • public libraries
  • community and youth centres and village halls

Concerns regarding public houses and bars

Non-compliance of public houses and bars, including bars in hotels or members clubs, should be reported to Sussex Police.

2 Non-Coronavirus (COVID-19) incident reporting

Report to Trading Standards

Information we particularly want to receive

  • Traders supplying illicit tobacco and alcohol, such as:
    • counterfeit and non-duty paid products
    • tobacco products with foreign language or missing health warnings
    • the sale of single cigarettes.
  • Traders calling on potentially vulnerable residents to offer home improvement services, such as:
    • gardening
    • roofing
    • driveway work.
  • Traders exploiting vulnerable residents by, for example, selling them overpriced or misdescribed goods or services.
  • Traders supplying age-restricted products, such as:
    • knives
    • fireworks
    • tobacco or alcohol, to young people.
  • Illegal money lending activity ('loan sharking').
  • Scam mail or phone calls targeting residents, for example, letters and phone calls claiming prize draws or lottery wins.
  • The supply of counterfeit goods.
  • Food and drink issues, including:
    • lack of or incorrect allergen information
    • fish or animal species substitution
    • false claims about place of origin.
  • The sale of illegally imported pets (popular breeds include French Bulldogs and Pugs).
  • Animal welfare complaints relating to farm animals.

Consumer advice

If you require consumer advice in connection with the matter you wish to report, you should contact the Citizens Advice Consumer Service on Freephone 0808 223 1133 or online. They will give consumer advice and also pass the details you provide to Trading Standards.

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  • West Sussex County Council will only use this email address to respond to any issues raised.