Making the best use of resources
Running throughout this plan is a theme of making the best use of the resources at our disposal
Theme of resources
When deciding how to deploy our resources, or working with partners to deliver our collective ambitions, we will use the priorities expressed in this plan to inform our decisions, using data and information that is available on our residents’ needs to deliver the right things efficiently. WSCC, like our partners, is committed to achieving best value for residents. This means we have to work better, be more efficient and get the best from what we have to manage increasing demand in a different way.
Areas of focus
Good governance review
We will act on the findings of the review to remove silos and work across team boundaries and deliver the best for our residents, ensuring governance and the way we make decisions is fit for purpose.
People framework
Our staff will have the confidence and support to deliver change and continuous improvement; all staff will be treated with dignity and respect; all staff will have consistent and high quality performance and development conversations; and we will attract, recruit and retain the staff we need to deliver public services for the residents of West Sussex. We will underpin staff development with themes of equality, diversity and inclusion.
Use of our assets
We will maximise the use of our assets by disposing of surplus assets and looking creatively at how we might use our assets to support economic growth (for example, sharing space in our buildings with start-ups). For retained assets, we will reduce our overall energy consumption to meet our ambition of being a net carbon zero organisation by 2030.
Maximise every pound spent
We will continue to benchmark the unit costs of our services, maximise every pound spent and achieve value for money.
Achieve greater efficiency
We will look to combine or share approaches and services to achieve greater efficiency.
Outcomes and Key Performance Indicators (KPIs)
How to read the planOutcome 1 - Working together as one Council
Performance indicators marked ‘TBC’ refer to indicators where, for different reasons, the baseline or target is yet to be determined. For example, the indicator might be new and needs baselining, the benchmarking needed in order to set the target will be completed at a later point in the year, or the indicator or target is set by national government. Indicators marked ‘TBC’ will be updated through the life of the plan.
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All member training and development needs identified and training completed within 12 months of 2021 election (future year targets and measures to be set by the Member Development Group) Baseline Not applicable 2021/22 target 100 per cent 2022/23 target TBC 2023/24 target TBC 2024/25 target TBC -
New Code of Governance published, assisting the public, staff and elected members to navigate the Council’s decision-making process Baseline Not applicable 2021/22 target By 2021 elections 2022/23 target Not applicable 2023/24 target Not applicable 2024/25 target Not applicable
Outcome 2 - Getting the best from our people
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Percentage positive response to the question: "I am part of a supportive team where we regularly reflect on our successes and challenges, enabling us to improve continuously" Baseline 73 per cent 2021/22 target 75 per cent 2022/23 target 78 per cent 2023/24 target 80 per cent 2024/25 target 85 per cent -
Percentage positive response to the question: "I am treated with dignity and respect by my work colleagues" Baseline 86 per cent 2021/22 target 86 per cent 2022/23 target 87 per cent 2023/24 target 88 per cent 2024/25 target 90 per cent
Outcome 3 - Maximising our income and the productivity of our assets
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Square metres of operational property (for example, offices, libraries and fire stations) that are in use Baseline 285,000m2 2021/22 target 270,750m2 2022/23 target 257,000m2 2023/24 target 245,000m2 2024/25 target 233,000m2
Outcome 4 - Value for money
Performance indicators marked ‘TBC’ refer to indicators where, for different reasons, the baseline or target is yet to be determined. For example, the indicator might be new and needs baselining, the benchmarking needed in order to set the target will be completed at a later point in the year, or the indicator or target is set by national government. Indicators marked ‘TBC’ will be updated through the life of the plan.
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The aggregated unit cost of our services compared to our statistical neighbours Baseline Baseline to be measured in 2021-2022 2021/22 target TBC 2022/23 target TBC 2023/24 target TBC 2024/25 target TBC -
Percentage of digital services available from WSCC to support self-service Baseline 62 per cent (pre-COVID) 2021/22 target 60 per cent 2022/23 target 70 per cent 2023/24 target 75 per cent 2024/25 target 80 per cent
Outcome 5 - Working in partnership
Performance indicators marked ‘TBC’ refer to indicators where, for different reasons, the baseline or target is yet to be determined. For example, the indicator might be new and needs baselining, the benchmarking needed in order to set the target will be completed at a later point in the year, or the indicator or target is set by national government. Indicators marked ‘TBC’ will be updated through the life of the plan.
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For key decisions on contracts over £500,000 include an appraised option for partnership working to assess opportunities for efficiency Baseline TBC 2021/22 target 20 per cent 2022/23 target 40 per cent 2023/24 target 80 per cent 2024/25 target 100 per cent