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Bus schemes and improvements
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Making bus travel better in West Sussex
We're working with local bus operators to make getting around by bus easier, more reliable and better for the environment.
Our Bus Service Improvement Plan (BSIP) sets out how we will make bus travel better across West Sussex. With funding from the Department for Transport and in line with the government’s goal to get more people using buses, the plan focuses on making services reliable, affordable and easy to use, so taking the bus becomes the best option for everyday journeys.
View Bus Service Improvement Plan (BSIP) by map
The BSIP map browser enables you to view current and planned schemes throughout West Sussex.
What we’ve delivered so far
Since we began BSIP in 2022, we've made big strides to improve your journeys. We have introduced or completed:
- 1.3km of new bus lanes built or underway in partnership with Crawley Business Improvement District (BID)
- 24 junctions with bus traffic light priority
- 800,000+ journeys on the Stagecoach 500 service
- 1M+ journeys with the 16 to 20 Bus Saver discount for young people
- 421 real-time passenger information displays installed in bus stops
- 200+ bus stops upgraded for better access
- Book-a-Bus, a pilot rural bus rideshare service
- new bus shelter partnerships with parish councils
- support with bus services running post-Covid
- bus service improvements on key routes including more buses throughout the day and night
Bus Service Improvement Plan impact
In our journey of improving the bus network across the county, at the heart of it is our commitment to protecting the environment and our priority of helping you stay connected with your communities.
In 2024, a national survey carried out by Transport Focus and the National Highway and Transport Network have highlighted positive satisfaction rates from bus passengers in the county.
Transport Focus survey showed:
- 86% overall satisfaction with bus services, up from 79% and ahead of the 83% national average
- increased passenger satisfaction rates on punctuality, bus stop waiting times and information at bus stops
National Highways and Transport (NHT) survey showed:
- public perception on public transport is positive and improved since 2023, scoring public transport as the most improved
- improvements to overall bus services - the reliability of information at bus stops scored above the survey average
- most improved categories included ease of getting on and off buses, the helpfulness of bus drivers, personal safety on the bus and the number of available bus stops
Contact information
If you have any queries about your local bus services, including fares, timetables or issues to do with the day-to-day running of the service, contact the bus operator.
Find your bus operatorsFor general questions about the West Sussex Bus Service Improvement Plan (BSIP), email us at transporthub@westsussex.gov.uk.