Last updated:
22 June 2016

Free older persons' bus pass

Apply for, renew or replace a free bus pass for those of state pension age.

1 Overview

Free off-peak bus travel is available for older people with a bus pass.

Also available are free bus passes for disabled people.

Alternatively, we offer a one-year senior railcard or disabled persons' railcard for a third off the cost of rail travel.

2 Do you qualify for a free pass?

You must be:

  • a permanent resident in England
  • of female State Pension age, whether you’re a man or a woman.

You can check your eligibility by using the GOV.UK State Pension Calculator.

3 How to apply for a free bus pass

Complete the application form:

Concessionary bus pass application form (PDF, 158KB)

You will need to be able to print and post your application form (with relevant documents) to:

West Sussex Bus Pass
PO Box 212

You should receive your pass through the post within 3 weeks of your application being received.

Need help applying?

The West Sussex Bus Pass Information Line is local rate and is open between 9.00am and 4.00pm Monday to Friday. Leave a message if calling outside of hours and we will return your call.

You can also visit any West Sussex library for assistance.

4 What you will need to provide when you apply

When applying for a new pass, you will need to provide the following with your application form:

  1. A clear and recent passport photo with a light background.
  2. Proof of address - please attach a copy of one of the following:
    • valid driving licence
    • most recent Council Tax bill
    • utility bill no more than 3 months old
    • bank statement no more than 3 months old
    • proof of pension entitlement
    • NHS medical card.
  3. Proof of age - please attach a copy of one of the following:
    • passport
    • birth certificate
    • marriage certificate
    • valid driving licence
    • proof of pension entitlement
    • NHS medical card.

Do not send original documents.

5 Using your free bus pass

You can travel off-peak on local buses anywhere in England as far and as often as you like.

Where and when you can use your pass

LocationWeekdays (excluding public holidays)Weekends and public holidays
West Sussex 9.30am to 11.00pm Any time
Any other local authority in England 9.30am to 11.00pm Any time
Transport for London buses Any time Any time

Find bus routes and maps and bus timetables.

Passes can additionally be used on:

  • Compass bus 42 on all stops from Alford at 9.13am onwards to Godalming and Guildford
  • Stagecoach bus 66 which leaves Shripney Corner at 9.07am to Bognor Regis.

These concessions are subject to change.

If you are unsure if your pass will be valid on your journey, please check with your bus operator.

You will not be able to use your pass on:

  • services where most seats are reserved, like coaches
  • long distance services with limited stops
  • services that run for less than six weeks, such as special event buses
  • tourist services such as open-top bus tours
  • buses which are replacing trains.

Where you can't use your pass you will have to pay the full normal fare. You may be able to get help if travelling to hospital or healthcare facilities.

6 Renewing or updating your pass

Since 1 April 2011, a new or renewed bus pass is valid for 5 years.

We will automatically renew your pass and post to the address we hold for you, unless you are notified otherwise.

If you have not received your new bus pass by the expiry date on your current pass, please contact us on the phone number below.

If your details, such as name or address, change you must notify us:

Bus pass holders who move to West Sussex

If you have a bus pass issued by another county and you move to West Sussex you must:

7 Replacing a lost, stolen or damaged bus pass

If you have lost your card, or it has been stolen, please contact us on the number below.

Cards that have been stolen will be replaced free of charge if a crime reference number is given, otherwise a charge of £5.00 is made for replacement cards.

If you are requesting a pass to replace a lost, stolen or damaged one, you do not need to include a photo.

  • Phone: 0845 075 1018 (West Sussex Bus Pass Information Line) -  calls will cost 4 pence per minute, plus your phone company’s access charge.

8 Returning a bus pass

To return a bus pass that is found or no longer required, for example, the pass holder has passed away, please return the pass with a covering note to:

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  • West Sussex County Council will only use this email address to respond to any issues raised.