Last updated:
29 September 2017

Free older person's bus pass

Apply for, renew or replace a bus pass offering free travel for those of State Pension age.

1 What the County Council offers

We can provide a five-year bus pass offering free off-peak (weekdays 9.30am to 11.00pm and all day at weekends and on bank holidays) bus travel in England for those who are eligible.

Or the County Council offers:

Be aware that we cannot provide a bus pass and a railcard.

2 Eligibility

To be eligible you need to:

  • be a permanent West Sussex resident
  • have reached the female State Pension age, whether you’re a man or a woman.

Please check your pensionable age on GOV.UK (this will open in a new window).

3 What you need to provide when you apply

When you apply you will need to provide copies of the following with your application form:

  1. One clear and recent passport photo with a light background.
  2. One proof of address, such as:
    • valid driving licence
    • most recent Council Tax bill
    • utility bill (no more than three months old)
    • bank statement (no more than three months old)
    • proof of pension entitlement
    • NHS medical card.
  3. One proof of age, such as:
    • passport
    • birth certificate
    • marriage certificate
    • valid driving licence
    • proof of pension entitlement
    • NHS medical card.

Do not send original documents. 

4 Apply for a bus pass

Step 1. Download, print and complete the application form:

Bus pass (and railcard) application form (PDF, 159KB)

Step 2. Attach copies of the supporting evidence.

Step 3. Post everything to:

West Sussex Bus Pass
PO Box 212
Waterlooville
Hants
PO7 6ZN

5 Using your bus pass

You can travel off-peak on local buses anywhere in England as far and as often as you like.

Where and when you can use your pass

LocationWeekdays (not public holidays)Weekends and public holidays
West Sussex/any other local authority in England 9.30am-11.00pm Any time
Transport for London buses Any time Any time

Find bus routes and maps and bus timetables.

Passes can also be used on:

  • Compass bus 42 on all stops from Alfold at 9.13am onwards to Godalming and Guildford
  • Compass bus 66C which leaves Westergate at 9.02am and Shripney at 9.10am to Bognor Regis
  • Service 74/74B which leaves Amberley at 9.20am and Rackham at 9.24am to Storrington and Horsham.

These concessions are subject to change. If you are unsure if your pass will be valid on your journey check with your bus operator.

You will not be able to use your pass on:

  • services where most seats are reserved, such as coaches
  • long distance services with limited stops
  • services that run for less than six weeks, such as special event buses
  • tourist services such as open-top bus tours
  • buses which are replacing trains.

Where you can't use your pass you will have to pay the full normal fare, but you may be able to get help if you're travelling to hospital or healthcare facilities.

6 Renewing or updating your bus pass

An older person's bus pass is valid for five years.

We will automatically renew your pass and post it to you unless we tell you otherwise.

Please let us know if:

  • you do not receive your new bus pass by your current pass's expiry date
  • your details, such as your name or address, change.

Bus pass holders who move to West Sussex

If you have a bus pass issued by another county and you move to West Sussex you must:

7 Replacing a lost, stolen or damaged bus pass

If you have damaged or lost your pass, or it has been stolen, let us know.

The following charges to replace your pass will apply:

  • Stolen pass, if you provide a crime reference number: no charge
  • Stolen pass if you cannot provide a crime reference number: £5.00
  • Lost or damaged pass - £5.00

If you are requesting a pass to replace a lost, stolen or damaged one you do not need to include a photo.

8 Contact us

If you need help or advice, please email us with your query and we will respond as soon as possible. Please include your phone number if you would like us to call you to discuss your query.

Alternatively, you can contact the West Sussex Bus Pass Information helpline below. The helpline is open 9.00am-4.00pm, Monday-Friday. If you are calling outside of these hours leave a message and we will call you back.

If you find a bus pass, or have a pass that is no longer required (for example, if the pass holder has passed away), please return it to us with a covering note.

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  • West Sussex County Council will only use this email address to respond to any issues raised.