Staff at a children’s home run by West Sussex County Council have received royal recognition as the home is rated ‘outstanding’ for a third year in a row.
Ofsted inspectors praised the ‘exceptional skill, compassion and commitment’ of staff at Orchard House in a report published recently.
The hard work and dedication of staff was also recognised by the King at a celebration event for local government workers at St James’s Palace, which was attended by the home’s manager.
Orchard House provides short and long-term care for up to 14 children aged between five and 18 years with learning disabilities.
Councillor Jacquie Russell, Cabinet Member for Children, Young People and Learning, said: “The outstanding recognition for Orchard House reflects the extraordinary dedication of our staff, who work tirelessly to create a safe, nurturing environment where children are supported to grow in confidence, independence and happiness. It demonstrates our commitment to keeping children and young people safe and ensuring everyone can thrive and achieve their full potential, no matter what challenges they may face.
“It was also wonderful to see this long record of excellence recognised by the King. This honour is testament to the remarkable work happening every day at Orchard House and across our social care services. I am incredibly proud of all our teams, who ensure every child receives the very best care, opportunities and protection.”
Outstanding experiences and progress for children
Inspectors found that children benefit from ‘outstanding’ care that helps them thrive socially, emotionally and academically. Staff were praised for their strong understanding of each child’s communication needs, creating a culture where children feel genuinely heard and valued.
Ofsted noted that children enjoy a variety of creative and community‑based activities that build confidence and belonging. Highlights included taking part in local events, such as winning first place for their float at a community parade, helping children develop independence and pride.
A safe, supportive and protective environment
The home also received an ‘outstanding’ judgement for how well children are helped and protected. Inspectors found staff to be highly attuned to children’s emotional and physical needs, offering calm, consistent support, quiet spaces, and well‑managed routines that help children feel safe and secure.
Parents and families described the service as invaluable, praising staff for their unwavering dedication in meeting complex needs.
Exceptional leadership and management
Leadership and management were judged ‘outstanding’, with Ofsted praising the home’s stable, experienced team and its long‑standing record of excellence. Inspectors highlighted the strong child‑centred culture, personalised care planning, and the exceptional professionalism of staff.
Recent refurbishments were also managed sensitively, with children involved in decisions, helping reduce anxiety and enhance their sense of ownership and comfort.
Royal recognition
Orchard House’s continued success was also recognised by King Charles, who invited Residential Home Manager Sue Wadey to St James’s Palace for a reception honouring outstanding local government service.
The full report is available to read on the Ofsted website.
