Release date: 01 August 2025
Joint statement from Brighton & Hove, East and West Sussex County Councils and NHS Sussex Integrated Health and Care Board
“We are aware of the national reports regarding NRS Healthcare and have worked closely with partner authorities and healthcare providers across Sussex to find alternative providers. We can confirm, from 1 August new arrangements are in place across Sussex.
“Our shared priority has been the safety and wellbeing of our residents, and our teams have worked hard to minimise the impact on residents who have been receiving support from NRS Healthcare.”
“In Brighton & Hove NRS provided community equipment services such as rails, hoists and beds, and in East Sussex and West Sussex they supplied Technology Enabled Care services. TEC allows someone to call for help in the event of an emergency, if they’re not feeling well or if they become anxious about a situation, such as an unknown caller to a home.
“We recognise how important community equipment and technology enabled care can be for people leaving hospital or maintaining their independence at home, and we are committed to ensuring that services remain as reliable as possible, especially to those people with the highest levels of need.”
West Sussex
- In West Sussex, there are around 2,500 people currently receiving support from the provider under the Technology Enabled Care (TEC) service. There are also over 1,000 residents who pay for the service themselves.
- NRS Healthcare do not provide community equipment services in West Sussex and there is no anticipated disruption to these services, which Millbrook Healthcare currently provide.
- As of Friday 1 August 2025, West Sussex County Council has a replacement TEC provider, Livity Life. Our shared priority is to ensure continuity of service for West Sussex residents. During the transition period, Livity Life will handle urgent repairs for existing customers and urgent hospital-discharge installations. We will confirm when routine referrals resume and share any updated processes.
- Customers can contact our new provider Livity Life by emailing westsussextec@livitylife.co.uk or for urgent issues contact 01243 963722.
