Career progression and development

"If you want to learn and develop existing or new skills at WSCC, there are many options. You can take advantage of the freedom and time provided to self-learn and receive coaching from colleagues, but you can also attend a wide variety of formal training courses provided.”

  • In the Customer Experience Service, we believe in growing our own. There is a strong progression path and several of our senior managers started on the phones within the Customer Service Centre.

  • We offer apprenticeships to all levels. We have team members who are educated at a Masters level, bringing their new learning and skills back into the work place.

  • Business Analysts receive day-to-day coaching and development, and relevant external training and qualifications will be available, supported by internal courses.

  • As a service we believe in:

    • coaching and mentoring
    • helping everyone achieve their full potential
    • gaining hands-on learning and on-the-job training
    • external training.

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