Accounts for Family Activities and Support organisations

How to access the portal and troubleshoot any issues.


  • All usernames for Family Activities and Support provider accounts are in the format Number.Provider.Name (for example, 123.Sussex.Activity).
  • Please do not attempt to create an account using the ‘Create account’ link on the portal sign-in page.
  • Please do not change your username, as this may make your account less secure.


  • If you have forgotten your password, click the 'Forgotten your password?' link on the sign-in page and follow the instructions to recover your account.

Locked account

  • Accounts are locked for 72 hours if multiple incorrect password attempts are made.
  • If you require your account unlocked quickly, call us:
Last updated:
7 September 2023
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  • West Sussex County Council will only use this email address to respond to any issues raised.