When creating documents, we must adhere to the corporate brand. This means we use the corporate templates.
Documents published online
When thinking about creating documents for publication on the website, you should first:
- establish whether you need to publish the document on the site - often customers do not open documents, so you should always locate information they need to know directly on the webpage
- consider providing an option for customers to contact you to request the document if most people won't need it
- make the document accessible - staff can find out how to do this on the intranet
You should always keep the formatting of your document as simple as possible. This is to ensure that it is easy to read and understand for all users, especially those using assistive technologies.
Make sure that you use accessibility features in the software you use. See the support article about improving your documents with Microsoft's accessibility checker.