Bank holiday opening times

Our opening hours for our main phone lines are:

• Friday 1 May 2026 - Normal opening times
• Saturday 2 May 2026 - Closed
• Sunday 3 May 2026 - Closed
• May Day bank holiday Monday 4 May 2026 - Closed
• Tuesday 5 May 2026 - Normal opening times

For all other days, we will be open between 8am to 6pm (some services 9am to 5pm), Monday to Friday.

See our contact us page for further information.

• Libraries
• Recycling centres
• Family hubs
• Community hubs
• Record Office
• FindItOut centres
• Domestic & Sexual Violence and Abuse Service (WORTH Services)

Out of hours highways enquiries

If you consider your enquiry to be an emergency that cannot wait until our office re-opens, for example, a flooded road or fallen tree, phone 01243 642105, select option 1 and you will be connected to our out of hours service.

Out of hours adults' social care enquiries

• Phone: 01243 642121

Out of hours children's social care enquiries

• Phone: 01403 229900 or 033 022 26664 (emergencies outside of office hours)

Out of hours Community Hub enquiries

• Our Community Hub lines will remain open between 9am to 5pm, seven days a week, except bank holidays, when they are open between 10am to 2pm. Contact us if you are in need of support, or wish to contact us about the Homes for Ukraine scheme.