Compliments
If our staff or services have been helpful, let us know.
Complaints
If you would like to challenge a decision about your pension membership and benefits, use the internal disputes procedure below.
If you are not satisfied with a decision that affects your membership of the scheme, you have the right to ask for it to be looked at again. This is done by a formal complaints procedure, known as the Internal Dispute Resolution Procedure (IDRP).
You can find out more about the IDRP by reading the guide below. If you would like to raise your complaint under the IDRP, complete the IDRP application form.