SupportLine

About

This is an independent service, which is not run by the NHS or WSCC.

This service is not checked by WSCC and including it on the Local Offer website does not mean that it is a recommended service.

Before using this service, we recommend you make your own checks. Your checks should include being happy that: the service will meet your needs; staff are properly qualified; policies are in place to keep everyone safe and you know how much the service will cost.

Use this guidance for advice about what to ask to help you make sure that children and young people are happy and protected in clubs, groups and activities. Find out more on our terms and disclaimer.

---

We offer confidential emotional support to children, young adults and adults by telephone, email and post. We work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self-esteem to encourage healing, recovery and moving forward with life.

What we do

• We keep details of counsellors, agencies and support groups throughout the UK.
• SupportLine is particularly aimed at those who are isolated, at risk, vulnerable and victims of any form of abuse.
• SupportLine is open to any individual of any age. Calls are received from children, young adults and adults.
• SupportLine can offer support on a wide range of issues including relationships, child abuse, anger, bullying, eating disorders, exam stress, self-harm, domestic violence, rape and sexual assault, disability, mental health, depression, anxiety, etc.
• SupportLine listens, supports and responds to callers in need of emotional support. SupportLine will enable the caller to talk over their feelings with a helpline worker who offers non-judgmental, caring, empathic support.

Age range

5-upwards

Wheelchair accessible

Yes

Free to use

Yes

Our users say

'Thank you for being there for me. You worked so hard and kept me hanging on when I just wanted to give up. Thank you for saving my life.'