Our complaints procedure

All complaints about our services, with the exception of Adults' Social Care, Children's Social Care, and schools, follow our two-step corporate complaints procedure.

Complaints about breaches of the Freedom of Information (FOI) Act (including non-compliance with the Publication Scheme) should also be initially dealt with under the corporate complaints procedure.

There are separate procedures in place for complaints against the conduct of a Councillor.

• Complaints about access to information (FOI)
  Details about making complaints about the Freedom of information (FOI) Act or Data Protection.

• Complaints about adults' social care services
  Comments, complaints and representations about adults' social care services.

• Complaints about children's social care
  Complaints about social care services concerning children and young people.

• Complaints about Councillors' conduct
  Find out how to make a complaints about the conduct of a Councillor.

• Complaints about schools
  There may be times when you are not happy with something that has happened at your child's school - this page will tell you what you need to do.

• Corporate complaints procedure
  Details of the corporate complaints procedure which applies to all West Sussex County Council services except Adults' Social Care, Children's Social Care & Schools.