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Comments, compliments and complaints

Comments, compliments and complaints

We welcome your comments, compliments and complaints as these help us to review and improve our services. By making your views known, you can help us provide a better service to everyone.

Your feedback is essential

You can help by telling us when things go wrong, so that we can put things right and learn from our mistakes. Equally, we would like to know when you are pleased with the service you receive from us.

Complaints performance

We produce annual monitoring reports, which give the numbers of complaints dealt with by the County Council's various services, together with other quantitative data and commentaries.

How do I make a comment, compliment or complaint?

Information about how you can make a comment, compliment or complaint about one of our services, by phone, email, letter or in person.

Our complaints procedure

Details of the corporate complaints procedure, and the complaints procedure for Adults' Social Care, Children's Social Care, and Schools. Plus information on our complaints performance.

Customer service standards

The Council's Customer Service Standards tell you the minimum you should expect in your dealings with us.

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