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Comments, compliments and complaints

Comments, compliments and complaints

We welcome your comments, compliments and complaints as these help us to review and improve our services. By making your views known, you can help us provide a better service to everyone.

Make a comment, compliment or complaint

Information about how you can make a comment, compliment or complaint about one of our services, by phone, online form, letter or in person.

Our complaints procedures

Details of the complaints procedures that apply to Council services.

Complaints performance

We produce annual monitoring reports, which give the numbers of complaints dealt with by the County Council's various services, together with other quantitative data and commentaries.

Customer service standards

The Council's Customer Service Standards tell you the minimum you should expect in your dealings with us.

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