If you are a victim of domestic abuse, you will be able to use the codeword ANI in participating pharmacies (including all Boots stores and participating independent pharmacies) to let staff know that you require an emergency police response or help contacting a helpline or specialist support service.
Participating pharmacies will display posters in their window and around the pharmacy to let you know that you can approach their staff to seek help. Any information shared will be treated confidentially.
When you use the codeword or ask for help, the member of staff will ask you to accompany them to the consultation room. They will then check whether you are in danger and want the police to be called. If so, the staff member will offer the use of a phone to dial 999 or make the call on your behalf.
If you are not in an emergency situation, the staff member will support you in contacting a national domestic abuse helpline or local support service. They may also contact the police via 101.
Help, support and advice is available Monday to Friday between 9.00am-5.00pm from WORTH services. In an emergency, please call 999.
If you are unable to speak, cough or tap the headset, you will be prompted to press 55 to signify that you need help, this will put you through to the police.
