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Get in touch with us online for an efficient, cost-effective service, or find a phone number or address.


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Save time, do it online

Make a complaint online
01243 777100
Please help us to keep this helpline for people who cannot go online, need help to do so or who want general advice about the complaints process.
You can also:
  • If you have a hearing impairment textphone 18001 01243 777100. Phone lines are open Monday-Friday, 8.00am-6.00pm. If you require an interpreter to help you make a complaint call 01243 777100 and ask to use the telephone interpreting service.
  • Find further details on our complaints page.