Vouchers scheme brings relief to families in crisis

Your Energy Sussex has joined forces with Citizens Advice to help vulnerable residents that are struggling to meet their winter fuel costs


Release date: 13 January 2020

Your Energy Sussex has joined forces with Citizens Advice to help vulnerable residents that are struggling to meet their winter fuel costs.

The local, council-supported energy supplier has used money from its fuel poverty fund to make emergency fuel vouchers available to qualifying households across East and West Sussex as well as Brighton & Hove.

The vouchers (£28 for a single person and £49 for a family) are for vulnerable residents (i.e. due to age or a health condition) who are on limited incomes or means-tested benefits and are facing difficult financial circumstances.

The vouchers, which are limited to one per household, are available from local Citizens Advice branches along with the full eligibility criteria. You do not have to be a Your Energy Sussex customer to receive a voucher.

Deborah Urquhart, West Sussex County Council Cabinet Member for the Environment, said: “We run Your Energy Sussex on a not-for-profit basis and put the surplus we generate to good use through initiatives that directly benefit our most vulnerable residents. By continuing to grow our customer base we can continue to build the fund and have an even greater impact on fuel poverty in years to come.”

Luca Badioli, Chief Executive Officer of Arun and Chichester Citizens Advice, said: “We are committed in tackling fuel poverty and are very excited to be part of this scheme. Because of this we will now be able to provide emergency fuel vouchers to people in a crisis as well being able to deal with the underlying issue that is causing the crisis in the first place in order to prevent the same problem occurring again in the future.”

The initiative is part of Your Energy Sussex’s wider commitment to combatting fuel poverty. The supplier was launched by West Sussex County Council in 2018 to get more people to switch and save money by offering consistently competitive energy prices and working hard to keep customers on its best tariff. It is supported by councils across Sussex including East Sussex County Council and Brighton & Hove City Council.

Your Energy Sussex prides itself of being different to most energy suppliers because it is run on a not-for-profit basis, supplies 100 per cent renewable electricity* to all its customers and uses the surplus it generates to build a Fuel Poverty Fund to help local residents.

Last month, the supplier provided free gas and electricity over the Christmas period to some of its most vulnerable pre-payment tariff customers through the fuel poverty fund. 

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