‘Tell Us Once’ service launches in West Sussex this week

The Department of Work and Pensions' 'Tell Us Once' service to be introduced in West Sussex on Wednesday 8 July.

Last updated:
6 February 2018

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Losing a loved one can be a traumatic experience.

There are lots of things that need to be done, at a time when you probably least feel like doing them, including informing what can feel like a never ending list of government departments and local authority services.

That’s why West Sussex County Council, in partnership with District and Borough Councils in West Sussex, will be introducing the ‘Tell Us Once’ service from Wednesday 8 July.

‘Tell Us Once’ is a Department of Work and Pensions (DWP) service which is offered during death registration appointments.

It’s a free service, which notifies several government and council agencies of the death. These include:

•         The DWP;
•         HM Revenue and Customs;
•         Identity and Passport Services;
•         Driver and Vehicle Licensing Agency (DVLA); and
•         Council services, such as Adults’ Services, Blue Badge, Children’s Services, Council Tax & Electoral Services.

At registration, the Registrar will add the details of the deceased to the Tell Us Once national database. You will then be given a unique reference number which will enable you to activate ‘Tell Us Once’ with a visit to the website or a single call, should you wish to take up this service.

David Barling, the County Council’s Cabinet Member for Residents’ Services, said: “We know how difficult it can be when someone close to us dies.

“In addition to the emotional distress, there can be a lot to organise and the last thing you want to do is spend hours contacting lots of different agencies to inform them.

“That’s where ‘Tell Us Once’ aims to help. It will reduce the amount of calls you will have to make.

“We know that it won’t make losing a loved one any easier, but it will at least mean a few less things to worry about.”

For more information, please visit the County Council's website.

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