It’s National Customer Service Week and Trading Standards are keen to support the vital role customer service plays in successful business practice and growth in the West Sussex economy.
Jargon-free, online courses are available for business owners who want to enhance their fair trading reputation, who might be unsure of the law or are looking to build on the trust they enjoy with their customers.
West Sussex Trading Standards’ ‘Trade Simple’ courses cover a variety of topics to help businesses treat their customers fairly. They include:
• Consumer contracts - distance sales for businesses trading online
• Consumer contracts - off-premises sales for business and trades which work in customers’ homes
• Consumer Rights Act 2015: ‘Satisfactory quality, repair or refund? The law.’
• ‘Alternative dispute resolution’ - the alternative to court
Each course costs £30, plus VAT. More information is available at: please click here
Cllr Debbie Kennard, West Sussex County Council’s Cabinet Member for Safer, Stronger Communities, said: “This is one of many ways the council is helping businesses – this time, with competitively-priced courses that help local employers to build trust with their customers and trade successfully.”
Further fair trading advice and guidance is available at: please click here