Need help completing the census?

Help completing the 2021 Census is available at West Sussex Libraries.


Release date: 26 February 2021

Help completing the 2021 Census is available at West Sussex Libraries.

For the first time, this census is ‘digital first’ meaning that residents are being asked to complete the form online.

Anyone without internet access or digital skills can find support in local libraries.

This support service is being offered in 15 libraries across Adur, Worthing, Arun and Chichester. 95 members of staff have been trained to help.

Due to COVID-19 restrictions, the service will be offered over the phone. The Remote Digital Support Team will be taking calls and booking slots for customers.

A member of support staff will then contact the customer and complete the form for them over the phone.

If changes to COVID-19 restrictions allow, the service will be offered face to face in 15 libraries.

The census is a survey that happens every 10 years and gives a picture of all the people and households in England and Wales.

Your answers to the census questions will help organisations make decisions on planning and funding public services in your area, including transport, education and healthcare.

Deborah Urquhart, West Sussex County Council Cabinet Member for Environment, said: “There are many benefits to completing the census online but we understand this can be more challenging for residents without internet access or for those who struggle to use technology.

“This free service will be easy to access and will enable all residents to fulfil their legal requirement to complete the census.

Please phone 03302223455 to book an appointment.

The service is being offered in the following libraries:

  • Southwick
  • Shoreham
  • Lancing
  • Worthing
  • Goring
  • Durrington
  • Findon
  • Broadwater
  • Littlehampton
  • Rustington
  • Bognor
  • Willowhale
  • Chichester
  • Midhurst
  • Selsey

Residents living in other areas of West Sussex who need support completing the census can find details of their local support centre.

The Census Support Service runs for nine weeks from Monday 1 March to Sunday 9 May.

Residents will be sent a letter with an access code in March which will allow them to complete the census online. Paper copies of the census can be requested online or phone the census helpline 0800 141 2021

Every household should ideally complete the census on Sunday 21 March 2021 or as soon as possible after. If you complete the census with library staff before 21 March and things change, you should use the contact details here to request any amendments. Contact details will be available from 1 March.

To book an appointment with West Sussex Library staff, call 03302223455 between 10am and 4pm on weekdays.

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