Careline gives crews early warning of fire


Release date: 7 May 2020

An elderly resident was rescued from her property after her Careline alerted the fire service that she was in danger.

Retained (on-call) firefighters from Turners Hill were mobilised to a warden assisted property on Burleigh Way in Crawley Down at 11:18am on Friday.

Upon arrival they could hear the smoke alarm sounding from inside the property, but were unable to get a response from the resident inside.

Watch Commander at Turners Hill, Lee Aggett, said: “We looked through the letterbox to see if we could see anything and noticed quite a bit of smoke inside the property. We shouted through the letterbox and got a response from the elderly resident.

“As this happened a warden arrived with a key, and we were able to enter the property and assisted a 91 year old wheelchair bound lady, who had started to make her way out of the bedroom, out of the property.

“We believe the lady was asleep and did not hear the alarm.

“We then re-entered the property to locate the source of smoke which turned out to be a small fire involving the plastic handle on a saucepan lid, that had overheated on the hob. We extinguished this with water from the tap

“We remained on the scene to ventilate the property and to assist the occupier until the ambulance arrived.

“Although this fire may only have been a small incident on this occasion, we believe that the fact the alarm didn’t wake the occupier could have resulted in the small fire spreading quickly through the property if it hadn’t been for the Careline system alerting us to the incident.

“The resident’s Careline smoke alarm gave us early warning that something was wrong, and meant we could be on scene within minutes to ensure this fire didn’t get out of hand and cause further damage.

“The Careline system is ideal for residents who are less mobile, and means that help is just the press of a button away.”

For more information on equipment and telecare services such as Careline visit the West Sussex Connect to Support website.

West Sussex Fire & Rescue Service is urging residents to close their doors before going to bed or leaving their property, in a bid to minimise the damage a  fire can cause. This can prevent the spread of a fire and toxic smoke by up to 20 minutes.

If you would like to arrange a Safe & Well visit, or for more information on the services available, visit the West Sussex Fire & Rescue section of our website.

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