This is a manual service that operates Monday-Friday, 9.00am-5.00pm, and we aim to complete requests as quickly as possible. This form will take approximately 5 minutes to complete.Please allow yourself enough time to complete this form in one session as there is not an option to save and come back to it later. The questions marked with an asterisk (*) are mandatory and require an answer. You do not have to answer all of the other questions, but it would help us if you do. We can only disclose a PIN for the named holder of a library card. The only exception is that we can also provide the PIN for a child under 12 to his or her parent or guardian. If you are requesting a PIN for a child under 12 please complete the form using the child's details. We reserve the right to withhold the PIN if we are not satisfied the enquiry is from the card holder. We will update your account details using the information you submit. For security purposes, we will copy in the existing email address on your account in our response if you supply a new email address. Your details First name * Enter your first name. Last name * Enter your last name. House name or number * Enter the address name or number. This could a flat, house or building name or number. Address line 1 * Enter the first line of the address. This could be the street name. Address 2 Enter the second line of the address if you need to. This could be the village name. Town or city Enter the town or city of the postal address. Postcode * Enter the postcode, with or without spaces. Email address * Enter an email address where we can write to you. Phone number Enter a daytime phone number that we can ring you on. This can be a mobile or landline number. Date of birth * Enter the applicant's date of birth using numbers following the format dd/mm/yyyy, for example 01/01/2015. Library card number * Enter the 9-digit number found on the back of your library card. Submitting your form Click the submit button only once. Please be patient as it will take a few moments to process your form and redirect you to our confirmation page.