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FAQs about the trial

Why we are running the trial and how you can let us know what you think.

Why are you doing this?

The booking system is being trialled in response to the COVID-19 situation to help fairly balance demand for the service. While we hope things continue to improve, we are still subject to guidance on social distancing to help protect our residents.

Our experience at the end of December 2020 and again at the end of February this year is that sites could not cope with the number of people trying to use them at the same time. This led to major queues that disrupted local roads. Congestion causes inconvenience to neighbours of our sites with residents being unable to get in and out of homes, businesses experiencing delays to deliveries and workers arriving late for their shifts. 

As we enter springtime, demand for sites increases substantially. The objective of the scheme is to provide fair access to as many residents as possible in any given week, in a way that is safe for staff and users and avoids disruption to local roads.

Why is this only being implemented at some sites?

The trial is designed to see the impact that a booking system has on reducing congestion by spreading the usage of the sites throughout the day and week. Sites taking part in the trial were chosen due to historical peak time congestion problems and confirmed by increases in levels of use experienced over the Christmas and late February periods.

Is the intention to keep the booking scheme in place or extend it to more sites?

We will review all aspects of the trial before deciding whether or not to extend or implement it at further sites. The views of residents will be sought and considered.

The only exception to this would be if significant problems occur at sites that are not in the trial. We may need to add other sites to the trial scheme if increased congestion is experienced at other locations.

Will the one visit per week restriction be reviewed?

Book To Recycle rules, including the one visit a week limit, will be reviewed if easing of restrictions means that we can increase the number of slots available or if demand for appointments is consistently lower than the number of slots available. In the meantime, we must continue to abide by government social distancing rules. Maintaining safety for site visitors and staff remains our highest priority.

How long will the trial last?

The trial is scheduled to last for six months and will be reviewed in autumn 2021.

Why hasn't there been any engagement or consultation with residents about the trial?

The Book To Recycle trial has been introduced at relatively short notice due to continuation of social distancing restrictions coinciding with the period of peak demand for access to HWRS.

We are keen to receive feedback from people using the service which will assist in reviewing the scheme.

How can I give feedback about the trial?

Once the trial has started, please email your feedback to:

Last updated:
17 March 2021
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