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FAQs about the trial

Why we are running the trial and how you can let us know what you think.

Why are you doing this?

The booking system is being trialled to help fairly balance demand for the service. While we hope things continue to improve, we are still subject to guidance to help protect our residents.

Our experience at the end of December 2020 and again at the end of February this year is that sites could not cope with the number of people trying to use them at the same time. This led to major queues that disrupted local roads. Congestion causes inconvenience to neighbours of our sites with residents being unable to get in and out of homes, businesses experiencing delays to deliveries and workers arriving late for their shifts. 

As we entered springtime, demand for sites increased substantially. The objective of the scheme is to provide fair access to as many residents as possible in any given week, in a way that is safe for staff and users and avoids disruption to local roads.

Why is this only being implemented at some sites?

The trial is designed to see the impact that a booking system has on reducing congestion by spreading the usage of the sites throughout the day and week. Sites taking part in the trial were chosen due to historical peak time congestion problems and confirmed by increases in levels of use experienced over the Christmas and late February periods.

Is the intention to keep the booking scheme in place or extend it to more sites?

We will review all aspects of the trial before deciding whether or not to extend or implement it at further sites. The views of residents will be sought and considered.

The only exception to this would be if significant problems occur at sites that are not in the trial. We may need to add other sites to the trial scheme if increased congestion is experienced at other locations.

Will the restrictions be reviewed?

A review of the one visit per week restriction that the trial started with took place at the end of May 2021. From 1 June 2021, the new limit to the number of visits allowed is 5 per calendar month. There are no plans to review this further before the end of the trial. 

How long will the trial last?

The trial is scheduled to last for six months and will be reviewed in autumn 2021.

Why hasn't there been any engagement or consultation with residents about the trial?

The Book To Recycle trial was introduced at relatively short notice due to peak demand for access to HWRS.

We are keen to receive feedback from people using the service which will assist in reviewing the scheme.

How can I give feedback about the trial?

You can provide feedback about the Book To Recycle trial by emailing Your comments will help us decide the future of the scheme. We cannot respond to all comments, but if we need more information we will contact you.

Last updated:
19 July 2021
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