Find out about recycling in West Sussex

FAQs about appointments

Questions around booking or cancelling site visit appointments.

When can I start booking my visits?

The booking system went live on 18 March 2021, with the first slots available from 29 March 2021. Residents were restricted to 1 visit per week. From 1 June 2021, residents are able to book up to 5 visits per calendar month by visiting

What if the slot I want isn’t available?

We are working to offer as many slots as possible in order to make sure that all residents who wish to use the sites are able to. If you cannot book the exact time slot you want, you will need to book an alternative slot. All available appointments are publicised on the booking system. Please do not call our Customer Service Centre to ask them for an appointment that is unavailable - our advisors are not able to book slots that are not available online.

What do I do if I need to cancel my booking?

You can cancel your slot online using the same web page that you booked on. Please make sure that if you need to cancel, you do it as soon as possible so that another resident can use the slot.

What if I am hiring a van and don’t know the registration?

When you fill in the booking form there is an option to tick a box for a hire vehicle. You will need to tick this box and, if you know the vehicle registration number, provide it. If not, enter 'HIRE' in the vehicle registration box. You will need to take the hire vehicle paperwork with you when you visit the site for your appointment.

If I don’t have access to the internet, can I book another way?

If you are unable to access the booking system online, you can call our Customer Service Centre on 01243 642106 and they will be able to assist you. Ensure that you have the registration of the vehicle you will be attending in available at the time of calling as you will need it to book.

Can I book on behalf of someone else?

This will be fine if the person you're booking for is a West Sussex resident and able to show ID on arrival. If you are making the booking for someone else, make sure you enter the details of the person who will be attending the appointment. This is especially important for the vehicle registration number which cannot be changed once the appointment is booked.

Will I be penalised if I don't attend my booked appointment?

There is no penalty for missing your slot. However, you will have to rebook. The number of slots is limited, so if you do not need your appointment please cancel and allow someone else to use it where possible.

I'm a tradesperson so do I need to book an appointment?

Tradespeople are required to use the Transfer Station and weighbridge to dispose of their waste. This is a separate service and does not fall under the trial booking system. Household Waste Recycling Sites are, by law, provided for the disposal of household waste by householders and are not open to traders.

Last updated:
25 May 2021
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