Coronavirus information regularly changes so we update this section with the latest guidance as soon as we can.

Local Tracing Partnership service

What we are doing to support the NHS Test and Trace.

The Local Tracing Partnership service has been set up to support the national NHS Test and Trace service across East Sussex and West Sussex.

If you have tested positive for coronavirus, the national NHS Test and Trace team will contact you to give advice and obtain details of anyone you’ve been in contact with.

However, if the NHS Test and Trace team have been unable to contact you within 24 hours, your case will be passed to our local team who will try and contact you.

The local service is based at the COVID-19 Community Hub in West Sussex and active from 8.00am-8.00pm, Monday-Friday and 9am-5pm on Saturdays, Sundays and bank holidays.

You may also be eligible for financial support through the NHS Test and Trace Support Payment scheme.

How you will be contacted

You will be contacted by text, phone email or letter:

  • Text messages will come from COVID TRACE (you cannot reply to these text messages).
  • Calls will come from 01243 642153 - inbound calls can also be made to this number.
  • Children under 18 may be contacted by phone when necessary and may be asked for their parent or guardian's permission to continue the call.
  • Emails will be sent from West Sussex County Council Local COVID Tracing Partnership (you cannot reply to these messages).

Please do not contact us about Test and Trace unless you have been contacted by the Local Tracing Partnership service regarding your coronavirus (COVID-19) test.

If you have any non-urgent queries about COVID-19, there is more information available on our coronavirus advice pages.

Information you will be asked for

You will be asked:

  • your name, date of birth and postcode
  • whether you live with other people
  • for any places you've been recently, such as a workplace or school
  • for names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details). The details of these contacts will be entered into the national NHS Test and Trace system for the national team to contact these individuals directly.

For details of how your information will be used, please see our Privacy Notice.

Information you will not be asked for

You will not be asked to: 

  • provide bank details or payments
  • provide details of any other accounts, such as social media
  • set up a password or PIN number over the phone
  • to call a premium rate number, such as those starting 09 or 087.

See the latest information and guidance on potential Coronavirus scams and fraud.

Requesting support

If you are self-isolating in West Sussex and need help to receive food shopping or medication, for more details please visit the Community hub (COVID-19).

Contact Tracing

To help stop the spread of Coronavirus, complete the NHS Test and Trace contact form.

If you’ve tested positive for Coronavirus, help to slow the spread and protect others by completing the form.

18 or above

If you’re 18 or above and recently tested positive for Coronavirus, remember to look out for the link to your online contact tracing form, along with your unique account number known as your ‘Account ID’. This will be sent to you by email or text from NHS Test and Trace, using the contact details you supplied when registering your test.

You will have four hours to complete the form before being phoned directly by NHS Test and Trace.

Completing this form is the easiest way to ensure all the correct details are captured as soon as possible after your positive test result.

If you already have your Account ID, sign in to the NHS Test and Trace website and follow the instructions to complete the form.

Under 18

If you’re under 18, you and a parent or guardian will be contacted by NHS Test and Trace calling from 0300 013 5000. Details and instructions on how to complete contact tracing will be given. Please answer calls from this number as the line does not accept incoming calls.

Further information can be found by visiting the NHS Test and Trace website.

Last updated:
22 December 2021
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