Questions around community support for the vulnerable

Information relating to food, shopping and medication collection.

Other frequently asked questions, including how to keep safe, testing and local outbreaks and lockdowns are available on the right.

Is the government supplying regular food parcels as they have done previously?

Central government will not be re-introducing nationally provided food parcels as it has moved to a locally-led support model.

This recognises that local councils are best placed to assess and meet the food access needs of clinically extremely vulnerable individuals. This allows them to focus on providing support in a way that encourages independence and choice.

Am I still on my supermarket's priority online shopping list?

You will still have access to your priority supermarket slots if you have continued to use them.

If you have been identified as clinically extremely vulnerable and require access to priority shopping slots, register with the National Shielding Support Service. If you have difficulty with this, contact the Community Hub for help on 0330 222 7980.

Who can help me get my shopping?

Shop online if you can, or ask others to collect and deliver shopping for you (friends, family, or a volunteer, including NHS Volunteer Responders).

If you cannot access food, the council can offer support. This may include helping you to request a priority supermarket delivery slot if you do not already have one, help with shopping or connecting you with support in your area. Contact our Community Hub on 033 022 27980.

Who can help me collect a prescription?

Ask a friend, family member, carer or a volunteer (for example, NHS Volunteer Responders) to collect your medicines for you.

If none of these options are available, contact your pharmacy to inform them you are clinically extremely vulnerable and need your medicines delivered. They will arrange this free of charge.

Last updated:
15 January 2021
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