General coronavirus-related questions

Where to find the most up-to-date information.

Other types of frequently asked questions are available via the links on the right.

Where can I find the latest information and guidance about coronavirus?

You can find details about protecting yourself and others on GOV.UK's latest information and guidance.

Where can I find information about shielding?

You can find advisory guidance on shielding and protecting people who are extremely clinically vulnerable on GOV.UK.

How can I get a COVID-19 test?

Please see our dedicated website section on all the options for arranging a coronavirus (COVID-19) test.

If I have to self-isolate will there be help for me?

Yes. If you need help and support please contact our Community Hub (COVID-19) team.

However, from Monday 16 August 2021 double jabbed individuals and under 18s will no longer need to self-isolate if they are identified as a close contact of someone with COVID-19. Further guidance is available on GOV.UK.

How can I stay up-to-date about the coronavirus in my area?

Please regularly check our website and follow us on:

You can also sign up to receive our regular residents' e-newsletter

Given the evolving nature of this situation, you can also refer to national coronavirus (COVID-19) updates from GOV.UK.

Where can I find data about where there are COVID-19 cases?

How can I help to reduce the spread of coronavirus?

We all have a role to play in preventing the spread of coronavirus. This involves following the  national  government guidelines, including:

  • staying at home and getting a test if you develop symptoms of coronavirus 
  • regular hand washing for at least 20 seconds
  • wearing a face covering
  • being strict about maintaining social distancing.

These will all help to prevent the spread of coronavirus.

See GOV.UK for Coronavirus (COVID-19) guidance.

What is the current information about face coverings?

You are encouraged to wear face coverings or masks where possible to help protect yourself and others. You can find out more information about face coverings on GOV.UK's Face coverings: when to wear one, exemptions, and how to make your own.

The guidance also includes:

  • advice about wearing face coverings
  • information about exemption cards
  • how to wear a face covering properly
  • making, buying or selling a face covering
  • how they can help to reduce the transmission of COVID-19.

Who is exempt from wearing a face covering?

  • Anyone with a learning disability where wearing a face covering causes distress
  • Anyone with a physical disability which stops them from being able to wear a face covering
  • Anyone with a health issue which means they are unable to wear a face covering
  • Anyone who is caring for someone that relies on lip reading for communication
  • Children under the age of 11.

For more details, see GOV.UK's Face coverings: when to wear one, exemptions, and how to make your own.

How do I use a face covering safely?

  • Wash your hands before and after using a face covering.
  • Place the face covering over your mouth and nose.
  • Remove face coverings from your ears and do not touch the front.
  • Wash your face covering regularly.

For more details, see GOV.UK's Face coverings: when to wear one, exemptions, and how to make your own.

Can WSCC supply me or my business with PPE?

West Sussex County Council does not supply PPE for people or businesses that are not providing social care support. You need to source this online or in local stores. Many high street retailers sell face coverings, for example supermarkets or chemists.

If you are a Care Quality Commission (CQC)-registered provider you should first seek alternative routes through other suppliers or GOV.UK's PPE portal.

If you are not registered with the CQC and supplying social care support you may currently approach WSCC for PPE to meet your COVID-19 needs only. (This process will be reviewed in March 2022.) For more information and how to order, see Emergency and free PPE requests.

What are NHS Volunteer Responders and how can I receive help from them?

NHS Volunteer Responders offer help to people in need of support or who are avoiding public places during the COVID-19 pandemic. If you, or someone you know, would like to register for support from the volunteers please call 0808 196 3646. Lines are open 8.00am to 8.00pm, 7 days a week.

Things that the NHS Volunteer Responders can assist with include:

  • collecting and delivering shopping
  • delivering medication from pharmacies
  • driving patients to medical appointments
  • bringing patients home from hospital
  • making regular phone calls to check in with people who are isolating
  • transporting supplies and equipment for the NHS.

Some frequently asked questions about the scheme are available on the NHS Volunteer Responders website.

If you’re already getting support from the NHS Volunteer Responders, see their website for information about receiving support or making changes to the help you receive.

Support is also available via the Royal Voluntary Service (RVS) who provide assistance to people who need it most in local hospitals and communities. More information is available on the RVS website.

Am I eligible to receive support from an NHS Volunteer Responder?

You’re eligible for support if:

  • you have ever been advised to shield by a health professional
  • you are vulnerable for another reason (for instance, due to disability, pregnancy, aged over 70, you have a long-term condition such as Parkinson's or epilepsy, or are vulnerable due to a mental health condition)
  • you have caring responsibilities
  • you are self-isolating because you have been diagnosed with COVID-19, have symptoms, or have been in contact with someone who has
  • you have been instructed to self-isolate because you’ve been near someone infected by the Test and Trace service 
  • you are self-isolating ahead of planned hospital care
  • you have been instructed to self-isolate following entry into the country.

These support services are also open to front-line health and care staff.

Last updated:
13 August 2021
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