Last updated:
7 October 2016

Family support information

Find out where to go for support and what happens when you work with Think Family.

We will help your family receive the support you want, when it is needed.

Where to go for help

There are a number of different ways your family can find help.

How do I get help for my family?

If you want help with a few things at the same time, a Family Plan will be put together with you by the professionals supporting you. This makes it easier to know what needs to happen and you can also see how much progress you are making.

This Plan is a simple way of gathering information and recording it to help you get back on your feet. Any actions will be agreed with you and your family so the right level of support is offered.

If more than one professional is supporting you and your family, one will act as the lead. They will keep you informed, listen to your views and support you. They will then feedback to other professionals and services that are providing ongoing support.

What we do with your information

The information you and your family provide will be shared, with your consent. Only workers who need to know about your family will have the information shared with them.

However, if a child or other person is considered to be at risk of significant harm, people working with you will have a duty of care to share the information with the relevant services. You can discuss this further with those who are supporting your family.

All information you provide is dealt with professionally. This means that it is stored securely and only accessed by professionals who support your family.


We encourage families to feed back about their experience of the Early Help process. If you have any feedback, please feel free to speak with one of the professionals supporting you and your family.

If you wish to complain, visit the Children's social care - make a complaint page.


Also in Early help for families

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