Last updated:
16 November 2017

Family support information

Guidance for families on where to go for support.

We will help your family receive the support you want, when it is needed.

Where to go for help

There are a number of different ways your family can find help.

How do I get help for my family?

If you want help with a few things at the same time, a Family Plan will be put together for you by the professionals supporting you. This makes it easier to know what needs to happen and you can also see how much progress you are making.

This Plan is a simple way of gathering information and recording it to help you get back on your feet. Any actions will be agreed with you and your family so that the right level of support is offered.

If multiple professionals are supporting you and your family, one will act as the lead. They will keep you informed, listen to your views and support you. They will then feedback to other professionals and services that are providing ongoing support.

What we do with your information

The information you and your family provide will be shared, with your consent. Only workers who need to know about your family will have the information shared with them.

However, if a child or other person is considered to be at risk of significant harm, people working with you will have a duty of care to share the information with the relevant services. You can discuss this further with those who are supporting your family.

All information you provide is dealt with professionally. This means that it is stored securely and only accessed by professionals who support your family.

Case studies


We encourage families to feed back about their experience of the Early Help process. If you have any feedback, feel free to speak with one of the professionals supporting you and your family.

If you wish to make a complaint, visit the Children's social care - make a complaint page.


Also in Early help for families

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