We will only contact you if further information is required.
We review all reports we receive and use the information in our compliance and enforcement activity.
Please do not complete this form if you require assistance regarding goods or services you have purchased. You need to contact the Citizens Advice Consumer Service on Freephone: 0808 223 1133. They will provide you with the advice you need and pass details of your complaint to us.
- This form will take approximately 5 minutes to complete.
- Please allow yourself enough time to complete this form in one session as there is not an option to save and come back to it later.
- The questions marked with an asterisk (*) are mandatory and require an answer. You do not have to answer all of the other questions, but it would help us if you do.
Your data privacy
This explains why we ask for your data, what we do with it and how long we will keep it. It also explains how you can find out what data we hold about you and how you can ask us to delete it.
Enter your name, email address, phone number, address or location, agency name (if applicable). Leave blank if you wish to remain anonymous.
Enter details of the incident/issue that you wish to report.
Enter details of the date and time the incident/issue happened if not stated above.
Enter where the incident/issue took place if not stated above, including the address and postcode. If there is no specific address, please state the general location.
Enter details of any person or company involved, if not stated above, including (if applicable), the names and/or descriptions of relevant people, registration numbers of relevant vehicles and phone numbers.
Submitting your form
Click the submit button only once.
Please be patient as it will take a few moments to process your form and redirect you to our confirmation page.