When you first contact us: CarePoint
The County Council has a centralised first point-of-contact with
Adults’ Services, called CarePoint. It operates through two
CarePoint 1 will:
- help support you to find community information and advice;
- forward urgent specialist adult social care enquiries,
including any safeguarding concerns to CarePoint 2; and
- record details of non-urgent specialist enquiries and arrange
for someone from CarePoint 2 to contact you by the end of the
following working day.
CarePoint 2 will:
- carry out specialist assessments, offer further advice as
required and identify people who may be eligible for funded adult
social care or for an equipment loan; and
- respond to all urgent enquires, including safeguarding
Our new website Connect to Support
has further information on how you can take stock of your own
situation before contacting Adults’ Services. We call this
'self-appraisal'. This can be useful for the subsequent assessment
You can find
our contact details on this page.
We also want to support carers. So, if you are a carer, please
get in touch
to see if we can help.
Sharing information about you
We will ask your permission to share the information we
collect about you with any other organisations involved in
your care and support. This means you should not have to repeat the
same information each time a care professional, such as your
doctor, is consulted.
We will always seek your agreement before contacting others,
unless by doing so, you or someone else will be placed at risk
of harm or abuse.
This is because we have a legal responsibility to make sure we
protect people who could be at