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When you first contact us

Woman making a phone callThe County Council provides funding to pay for some people's social care support. We believe you should have a say about how the money you are given is used, so it meets your needs in the best way possible. This puts you at the centre of the assessment and planning process, because you understand your own needs and how to meet them. We call this 'self-directed support'.

When you first contact us, a social care worker will ask you about your needs, or the needs of the person you are concerned about.

You can find our contact details on this page.

They will use eligibility criteria guidelines to help them decide how we can help. It is important that you give us as much information as possible to help us make the best decisions.

We also want to support carers. So, if you are a carer, please get in touch to see if we can help.

Sharing information about you

We work closely with other agencies to make sure adults living in West Sussex receive coordinated assessments and support.

We will ask your permission to share this information about you. This means you should not have to repeat the same information each time a care professional, such as your doctor, is consulted.

It also gives the care professionals the information they need to support you.

We will always seek your agreement before contacting others, unless by doing so someone will be placed at risk of harm or abuse.

This is because we have a legal responsibility to make sure we protect people who could be at risk.

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