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When you first contact us: CarePoint

The County Council has a centralised first point-of-contact with Adults’ Services, called CarePoint. It operates through two dedicated teams:

Woman making a phone callCarePoint 1 will:

  • help support you to find community information and advice;
  • forward urgent specialist adult social care enquiries, including any safeguarding concerns to CarePoint 2; and
  • record details of non-urgent specialist enquiries and arrange for someone from CarePoint 2 to contact you by the end of the following working day.


CarePoint 2
will:

  • carry out specialist assessments, offer further advice as required and identify people who may be eligible for funded adult social care or for an equipment loan; and 
  • respond to all urgent enquires, including safeguarding concerns.


Our new website Connect to Support has further information on how you can take stock of your own situation before contacting Adults’ Services. We call this 'self-appraisal'. This can be useful for the subsequent assessment process.

You can find our contact details on this page.

We also want to support carers. So, if you are a carer, please get in touch to see if we can help.


Sharing information about you

We will ask your permission to share the information we collect about you with any other organisations involved in your care and support. This means you should not have to repeat the same information each time a care professional, such as your doctor, is consulted.

We will always seek your agreement before contacting others, unless by doing so, you or someone else will be placed at risk of harm or abuse.

This is because we have a legal responsibility to make sure we protect people who could be at risk.

Additional information


 

 

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